IT Manager - Tanzania

About Imagine Worldwide

Imagine Worldwide Tanzania (Imagine-TZ) is a non-profit organization affiliated with Imagine Worldwide (IW), a global NGO committed to transforming education through innovative technology. Imagine-TZ seeks to demonstrate that children — when provided with access to personalized, tablet-based learning — can acquire foundational literacy and numeracy skills with minimal adult supervision. By leveraging evidence-based digital learning solutions, IW partners with governments, schools, and communities to expand access to quality education for underserved children across the country.  Literacy and numeracy skills are the basis for a better life and the positive benefits to health, wealth, and social outcomes are multi-generational. However, 9 out of 10 children across Sub-Saharan Africa cannot read and understand a simple text by age 10. Imagine works with partners worldwide to confront this crisis, using data and research to continuously refine and scale its foundational learning solution.

Imagine- TZ has recently signed a Memorandum of Understanding (MoU) with the Ministry of Education, Science and Technology (MoEST), the President’s Office - Regional Administration and Local Government (PO-RALG), and the Ministry of Education and Vocational Training (MoEVT) in Zanzibar to implement a program known as MsingiTek. This program will be rolled out in five regions of mainland (Morogoro, Manyara, Shinyanga, Tabora, and Ruvuma) as well as across 11 districts of Zanzibar. The first phase of the program, launched in May 2025, will reach 533 public primary schools (500 in mainland Tanzania and 33 in Zanzibar) over the course of 15 months. If MsingTek demonstrates improvements in literacy and numeracy outcomes, it will be scaled nationwide in close collaboration with the government. This initiative has the potential to transform the learning journey for millions of children across Tanzania.

 

About the Role

We’re looking for an IT Manager who can think strategically and act decisively—someone who’s hands-on, detail-oriented, and thrives in a dynamic, fast-paced environment. In this role, you’ll move seamlessly between configuring and testing devices, troubleshooting connectivity issues, managing repairs and installations, and spotting problems before they happen.

For the next several months, there’s no such thing as “not my job.” You’ll scan, configure, and track thousands of tablets, but also pause to ask: What could go wrong—and how can I prevent it? 

You bring a systems mindset, a proactive approach, and a passion for building tech processes that work—reliably and at scale. You’re also a clear communicator and collaborator, able to support remote teams and work closely with implementation partners to keep everything running smoothly.

 

Key Responsibilities

The IT Manager will work directly with the Director of Technical Services, Imagine Worldwide’s Technology and Supply Chain teams, to manage Imagine’s path to the national adoption of our MsingiTek program, in Tanzania. 

Manage program equipment and IT assets in the field:

• Oversee asset management monitoring the equipment in the field, in terms of tracking to maximize visibility of equipment at school sites and optimize uptime and equipment performance;
• Develop and implement strategies to maximise the sound functioning and system uptime of all program equipment and infrastructure deployed in schools;
• Apply and improve the Imagine Playbook (program manuals, processes, templates, and workplans) for implementation of technology tools and data governance, customizing for local context as required to maximize time on task; 
• Develop and evaluate technology performance metrics and facilitate adjustments; 
• Document processes and ensuring compliance with industry standards;
• Conduct technical school monitoring and technical site inspections regularly, through ISPs and directly, to be able to adequately report on the program;
• Collaborate with Finance, Programs and in-country Supply Chain to coordinate reverse logistics required to enable repairs of program equipment.

Manage and provide technical support for ISPs 

• Provide technical assistance and guidance to the Program Managers of our Implementation Service Providers (ISPs), ensuring adherence to key programmatic objectives;
• Support partners in diagnosing and resolving technical issues including connection problems, data access, network challenges, and software challenges;
• Document and track issues, queries, and tickets generated to minimize turnaround time to resolution. 
• Manage and improve the data pipeline and data quality of programs 
• Continuously assess the integrity of the data pipeline across tablets, servers, routers, mobile network connectivity, network boosters, and satellite connectivity to maximize the number of schools reporting program data remotely; 
• Conduct testing processes for data quality of data obtained from tablets, monitoring systems, and other tools used to support the program;
• Conduct data validation and cleansing, where required.

Assist with software and hardware testing and quality assurance 

• Provide support for functional testing of all hardware and equipment and maintain the status of all equipment on inventory systems; 
• Contribute to documenting, sharing, and reporting test results;
• Collaborate with team members for the rollout of tested and approved software updates across all schools, through ISPs or directly.

Support new school installations: 

• Collaborate with system engineers and software architects on setting up the required technology for delivery in schools; 
• Collaborate with Technical Service Providers (TSPs) for the launch of new schools including security cabinet, solar, alarm, and wifi router installations;
• Support partners in commissioning and installing upgrades, repairs, maintenance and data transfers

Provide capacity building and technical training:

• Develop materials and conduct training for software updates, data collection, and issue management for ISP’s staff and government ICT staff
• Build capacity of implementation partners, ministry staff, and district officials to adopt and use the standardised systems and tools that enable us to manage programs efficiently and effectively at scale.

 

Requirements

Minimum Qualifications

• Bachelor’s Degree in a relevant field such as Technology, Engineering, IT Project Management, Data Science, Quality Assurance or any engineering discipline,
• 5+ years of proven work experience.

Ideal Candidate Profile

• Ability to communicate technical information clearly, and excellent written and oral communication skills in English
•  Experience with multi-site and multi-vendor IT projects
• Experience with software and hardware quality assurance and testing 
• Proven facilitation and technical training skills with diverse audiences
• Strong knowledge of computer hardware and software
• Experience of both iOS and Android operating systems 
• Experience of using Github issues or similar to report and triage bugs 
• Mac OS experience is beneficial

Qualities

•  Passion for Imagine’s mission and vision 
•  Demonstrated commitment to equity in educational access and outcomes
• Passion for project management
• Demonstrated ability to think independently and solve problems
• Collaborative team player; clear and proactive communicator
• Flexible, adaptable, and able to work in a fast-paced, changing environment

 

Compensation & Benefits

Salary is competitive and commensurate with experience.

 

Location

The IT Manager must be based in Dar Es Salaam, Tanzania. We do not sponsor work permits for this role; candidates must be legally authorized to work in Tanzania.

 

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Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.