Associate Publisher Development Operations Manager

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

We are seeking a highly organized and analytical Associate Operations Manager to support the execution, optimization, and daily operations of our publisher development team. This role is pivotal in driving revenue growth through partner collaboration, performance tracking, and process improvements. The ideal candidate has a strong foundation in affiliate marketing, project management, excellent communication skills, and a passion for performance-driven marketing.

What You'll Do:

 Performance Analysis & Reporting:

• Track, analyze, and report on QBR metrics
• Assist with department planning and documentation
• Identify trends and recommend optimizations to improve campaign performance.

• Operational Support:
• Support the onboarding, communication, and management of affiliate partners.
• Maintain up-to-date process documentation 
• Collaboration:
• Coordinate with internal teams including product, creative, and customer experience to support affiliate initiatives.
• Assist with testing and launching new campaigns, promotional offers, and partner incentives.
• Process Improvement:
• Identify and implement tools or workflows to improve operations and team efficiency.
• Stay current with industry trends, technologies, and competitor activity.

Project Management:

• Assist with developing project plans and schedules. .
• Monitor and report on key performance indicators (KPIs)
• Help identify project risks and issues, and assist in mitigation strategies

What You Have:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 2+ years of experience in affiliate marketing and project management
• Strong analytical skills; proficiency in Excel/Google Sheets and familiarity with analytics tools.
• Detail-oriented with strong organizational and project management skills.
• Excellent verbal and written communication skills.
• Ability to work both independently and cross-functionally in a fast-paced environment.

Preferred Skills:

• Experience with affiliate platforms such as Awin, Rakuten, CJ, or Partnerize
• Familiarity with Asana, or other project management software
• Experience with marketing automation or CRM tools (e.g.Salesforce, Jira)

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy. Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development. Learning the advanced partnership automation products
• Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid. Group scheme for provident fund
• Restricted Stock Units: 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements
• Technology stipend 
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 
  
  

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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