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Associate UX Researcher

Cape Town

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As an Associate UX Researcher, you will support the product and design teams by planning, conducting, and analysing user research that helps shape our product roadmap and user experience. This includes identifying user needs and goals, developing personas, as well as conducting rapid iterative usability testing, surveys, and in-depth interviews with users worldwide. 

This is a hands-on role ideal for someone with foundational experience in UX research who is ready to grow in a collaborative and fast-paced environment. You should be able to work on multiple concurrent projects with stakeholders across various locations. 

What You'll Do:

  • Work closely with UX researchers, UX designers, product managers, and engineers to ensure user insights are integrated into the product development lifecycle.
  • Contribute to the planning and execution of user research studies, including usability testing, user interviews, surveys, and data analysis.
  • Synthesize research findings to deliver actionable insights to product managers, designers, and engineers.
  • Assist in the creation of personas, journey maps, and insight decks that communicate user needs clearly.
  • Maintain a research repository and help make insights searchable and reusable.
  • Represent the voice of the Impact customer among cross-functional partners and stakeholders by highlighting the user, their needs, and behaviors

What You Have:

  • Relevant degree/course OR relevant experience
  • 1-3 years conducting product user experience research OR strong experience working with SaaS platforms
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Ability to collaborate thoughtfully with user experience researchers, designers and product managers, balancing user needs with business constraints and outcomes
  • Must be a tireless advocate for the end user. Compassionate for users everyday struggles and challenges. Put users' needs first, and be unwavering in their desire to provide the best experiences
  • Experience communicating research findings to diverse audiences through both written and in-person formats + presentations
  • Curiosity and empathy—a genuine interest in understanding people and systems.
  • Attention to detail when observing user behavior and documenting findings at scale. 
  • Some comfort with tools like Figma, Maze, and Dovetail. 

 

Benefits:

  • Hybrid, Casual work environmentResponsible PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet AllowanceFitness club fee reimbursementsTechnology stipend Primary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

 

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