Marketplace Operations Intern

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at Impact:

We're looking for someone eager to grow with the team and contribute long-term to our customer growth strategy.

We’re seeking a motivated, curious, and detail-oriented Marketplace Operations Intern to play a crucial role in supporting the operational cadences within our Marketplace Growth team. This role will have a focus on improving customer productivity and will offer a unique opportunity to contribute to data analysis, content creation, and process improvements.

This role is ideal for someone who is eager to gain hands-on experience in project management, digital marketing, and cross-functional collaboration in a dynamic technology environment.

This is a paid 6-month hybrid internship with the potential to transition into a full-time role based on performance, business needs, and interest.

What You'll Do:

• Assist with administrative tasks and operational support of the Marketplace Growth team.

• Collect, analyze, and report on data related to project performance, user feedback, and growth metrics.

• Maintain spreadsheets and data flow for daily/weekly/monthly operational tasks.

• Collaborate with cross-functional teams, such as Product and Marketing, to support customer growth initiatives. 

• Assist with the planning and execution of customer growth projects and marketing campaigns.

• Contribute to content creation to support marketing and engagement campaigns.

What You Have:

• Currently in the final year of a BCom or postgraduate qualification, or recently graduated in BCom or a related field

• Excellent written and verbal communication skills, with the ability to communicate across teams with confidence.

• Proficient in Google Workspace (Docs, Sheets, Slides); especially in Google sheets or Microsoft Excel.

• Research-oriented mindset with a knack for digging into data and operational processes.

• Highly organized and able to manage multiple tasks and deadlines in a fast-paced environment.

• Interested in creator marketing, e-commerce, influencer trends, and brand partnerships.

• Self-starter who takes initiative and enjoys both creative and analytical work.

• Experience with ticket management systems or CRMs is advantageous.

• Experience working with customers is advantageous.

• Experience with email marketing is advantageous.

Benefits/Perks for interns:

• • Casual work environment, including hybrid work environment
  • Flexible work hours
  • Training & Development
    • Learning the advanced partnership automation products
    • Coursera
  • Internet Allowance
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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