Associate Implementation Engineer
About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
(NB! This role is based in Kuala Lumpur, and relocation/visa sponsorship is not offered.)
Your Role at impact.com:
Based in our Malaysia office, the Associate Implementation Engineer provides ideal technical solutions for our clients. Working with the OSMs(Onboarding Success Managers), this role designs technical implementation plans and proceeds integrations in the post-sale phase. Using your technology background, resolve complex integrations and answer clients’ technical questions. Additionally, the Associate Implementation Engineer will also provide technical consulting services for prospects in the pre-sale phase, effectively collaborating with Sales.
What You'll Do:
- Become familiar with the company's products and solutions
- Communicate with clients’ tech teams, proceeding clients’ technical integrations with impact.com
- Troubleshooting during technical integrations
- Collaborate with Onboarding Project Managers pushing forward clients’ onboarding projects
What You Bring:
- 2+ years experience supporting SaaS products
- Experience within the Affiliate & Partner Marketing space is an added bonus!
- Bachelor's Degree or above in computer science or information systems or equivalent professional experience
- Familiarity with JS and API development (Strongly Preferred)
- Experience in technical support or technical integration projects(Preferred)
- Ability to learn new concepts quickly
- Excellent communication / interpersonal skills (Written and Spoken)
- Written and spoken communication in English at a B2/C1(CEFR)
- Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA
Benefits and Perks:
- Hybrid, Casual work environment
- Unlimited PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Primary caregiver leave
- Training & Development
- Learning the advanced partnership automation products
- Private Health insurance
- Mental Health & Wellness care via Modern Health
- Internet Allowance
- Bi-weekly lunches
- Fitness Fees Reimbursement
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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