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Senior Marketing Development Representative

Shanghai

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

 

Your Role at Impact:

As Senior Marketing Development Representative, you will be the first line of contact at Impact responsible for generating new business through inbound opportunities by helping prospects understand the value of Impact. Using a multitude of sales methods and tools, you will discover, plan and prospect new accounts that will drive long-term success for our customers and our business.

What You'll Do:

  • Consistently achieve or surpass quota by executing the omni-channel inbound prospecting strategy and generating qualified opportunities for the Account Executive team.
  • Respond promptly to inbound contact forms, inquiries, web chats, and emails, providing informative and helpful responses to assess prospect needs and qualification.
  • Efficiently qualify potential customers, educate prospects, and build interest, urgency, and credibility during conversations.
  • Use sales tools effectively and record relevant contacts, accounts, and opportunities in Salesforce daily, following established processes.
  • Apply impact.com's sales processes and methodologies to engage target contacts and convert conversations into opportunities.
  • Meet response time SLAs for inbound inquiries, ensuring a seamless, efficient experience for customers up to their first salesperson meeting.
  • Provide valuable market and messaging feedback to leadership to help improve the company’s selling strategy.
  • Work systematically and meticulously to achieve KPI goals, demonstrating urgency, thoroughness, and tenacity to create a strong first impression with prospects.
  • Collaborate with Marketing on cross-team initiatives such as industry events, demand generation campaigns, and content to support pipeline growth.
  • Actively pursue self-improvement in process and execution, support team member growth, and display initiative and proactivity in daily work.

 

What You Have:

  • Shadow Senior BDRs to learn best practices and “how-tos.”
  • Develop strong customer service skills.
  • Strengthen oral and written communication skills.
  • Build persuasive communication abilities.
  • Maintain a detail-oriented approach.
  • Bachelor's Degree required,Master’s degree a plus  
  • Experience in any customer-facing service industry (retail, telesales, real-estate etc.) 
  • Excited by the prospect of getting an incredible amount of experience with all critical  business functions - Sales, Business Development, Marketing, Client Services, Product, Tec hnology and Finance  
  • Knowledge of Salesforce.com is a plus  
  • Above all else - hungry, humble and smart. Self-motivated and can get passionate about m arketing & technology  
  • Fluent in Chinese and English 

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

  • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
  • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
  • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
  • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
  • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
  • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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