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Software Technical Services Engineer

Santa Barbara, CA

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town, and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain, and grow our customer’s experience. As a Software Technical Services Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.

What You'll Do:

  • Acquiring a deep product knowledge and understanding of all Impact products and keeping up to date with Impact technology and industry trends
  • Manage and support existing client integrations
  • Identify, spec out, and develop tools/reports that assist with troubleshooting processes or enable other teams within the org
  • Work closely with other functional teams such as Engineering, Product, Solutions, and Customer Success
  • Managing incoming requests on our ticketing systems
  • Identify emerging issues and communicate them with the management
  • Take end-to-end ownership of client technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
  • Assisting in the creation of technical-related help content/documentation/training that is made available to clients and internal teams
  • Oversee and mentor Associate Technical Services Engineers

What You Bring:

  • Bachelor’s degree in Computer Science, Engineering, Science, Maths, or related Science or Commerce discipline (or equivalent experience)
  • 3+ years of experience in a tech-focused role at a digital marketing or technology-focused company, preferably in an external customer-facing capacity, or equivalent work experience.
  • In-depth knowledge of Affiliate Marketing or Digital Marketing Industry
  • Ability to perform log analysis, including writing SQL queries
  • Practical experience in Web technologies such as but not limited to HTML, CSS, Javascript, PHP, REST APIs, FTP
  • Passion for solving client issues in a fast-paced environment
  • Excellent verbal and written communication skills
  • Excellent problem-solving and troubleshooting skills
  • Ability to learn new technologies quickly and work independently
  • Detail-oriented, ability to effectively prioritize tasks and time management
  • Curious eye for identifying and refining operational processes

Salary Range: $90,000 to $120,000 per year, plus eligible to receive a Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

  • Medical, Dental, and Vision insurance
  • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
  • Flexible spending accounts and 401(k)
  • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
  • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
  • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
  • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
  • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
  • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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Please be advised that this is position is a hybrid remote/onsite model from our headquarters in Santa Barbara, CA. We are not offering relocation assistance. Are you within a commutable distance to Santa Barbara, CA? *
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