Solution Architect

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

 

Your Role at impact.com:

In this role, the solutions architect will help formulate ideal technical solutions for potential clients. Working alongside the Sales, CSMs, and Technical Services team, this employee will support our sales team at prospect meetings, design implementation, and solution paths, and serve to escalate development work if necessary.

This role reports to the APAC Manager of Technical Services and Solutions.

What You'll Do:

• Support sales teams as the product specialist and primary technical resource
• Gather client requirements throughout the sales process
• Develop solutions design and technical integration documentation to support the implementation
• Draft technical RFP responses and project manage technical and security questionnaire responses
• Work with product teams to deliver client requests and communicate product vision to prospective clients
• Deliver in depth product walkthroughs to enterprise clients
• Project Manage the onboarding of new clients
• Trouble technical problems
• Conduct customer training

What You Bring:

• Self-starter and a leader with a focus on creating and/or refining processes
• Voracious learner willing to be out of their comfort zone
• Natural curiosity leading to a deep understanding of the client’s challenges
• 30% travel within region
• Excellent problem-solving skills
• Excellent verbal and written communication in Japanese and English
• In-depth understanding of SaaS platforms and digital marketing solutions
• Ability to communicate complex technical information to a non-technical audience
• Bachelor’s degree or equivalent experience required, Master’s preferred
• 3+ years working in a tech-focused role at a digital marketing or technology Familiarity of affiliate and/or digital marketing industry preferred
• Proven performance in a pre-sales support role selling a SaaS solution through demonstrations, drafting RFP responses, and onboarding sales executives

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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