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Creator Senior Account Manager

New York City

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As part of our Creator Solutions team, impact.com’s in-house performance creator experts, you’ll drive growth and engagement across a portfolio of creator-affiliate programs. You’ll partner closely with brands across industries like fashion, food, parenting, and tech to design and scale performance-led creator strategies that deliver real results. This is a hands-on, high-impact role for someone who thrives at the intersection of strategy, execution, and client partnership in a fast-moving creator landscape.

What You'll Do:

  • Lead and manage the client relationship across a portfolio of accounts, from strategy and planning through to launch, optimisation, and reporting.
  • Analyse campaign performance and manage reporting, translating data into clear insights and strategic recommendations to optimise programs and support client growth.
  • Develop breakthrough data-driven creator strategies, including campaign proposals, pricing recommendations, budget allocation, creator selection, and content formats that drive measurable performance.
  • Partner with clients as a trusted advisor, translating performance data into actionable insights, optimisation plans, and opportunities for program growth and expansion.
  • Proactively cultivate client relationships by building trust both within and outside of work settings, including hosting client strategy meetings, dinners, and activities that strengthen long-term partnerships.
  • Become an expert on impact.com and assist top clients with best practices and strategies utilizing the platform. This includes building strong relationships with Customer Success team members
  • Strongly collaborate with Sales as a subject matter expert on RFPs and pitches, helping shape compelling creator marketing strategies for prospective and existing clients. Primarily focusing on cutting-edge full-funnel strategies.
  • Work cross-functionally with Sales, Product, Customer Success, Marketing, and Community teams to align creator strategies with broader business goals, while managing budgets and timelines effectively.
  • Team Supervision & Client Handoff: Supervise Sr Associates and Leads activities, ensuring consistent operational excellence.

What You Bring:

  • Completion of your free Getting Started with Influencer Partnerships Certification on PXA is advantageous
  • 6+ years of experience leading integrated strategy and execution within creator marketing, affiliate marketing, paid media, or community-led programs.
  • Strong experience in a client-facing, consultative role, with confidence shaping complete strategy decks, influencing decisions, and driving account growth.
  • A data-driven mindset, with the ability to analyse performance metrics and turn insights into clear recommendations and scalable strategies.
  • Deep knowledge of the creator ecosystem across major social platforms, trends, and verticals such as fashion, CPG, parenting, wellness, or tech.
  • Experience building and pitching strategic proposals and campaign plans to senior stakeholders.
  • Integrated media experience with paid media, social media, and affiliate marketing delivers a holistic strategy to creator programs. 
  • Experience with different measurement methods and models such as attribution, marketing mix modeling, brand health tracking, and lift studies. 
  • A proactive, organised, and solutions-focused approach, comfortable managing multiple campaigns in a fast-paced environment.
  • Strong communication and relationship-building skills, with the ability to engage creators, talent managers, and senior clients.
  • Completion of the Getting Started with Influencer Partnerships Certification on PXA.

Salary Range: $114,000-$126,00 OTE potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

  • Medical, Dental, and Vision insurance
  • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
  • Flexible spending accounts and 401(k)
  • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
  • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
  • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
  • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
  • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
  • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.


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