Associate Director, Client Services

Location: Atlanta or Remote USA

Department: Client Services

Reports To: Senior Vice President, Client Services

Job type: Full Time, Exempt

Who We Are

Impiricus is at the forefront of transforming the pharmaceutical industry. Our mission is to innovate the way pharmaceutical companies connect with physicians, enhancing the communication channels that are critical for the advancement of healthcare. With a team dedicated to pushing the boundaries of digital solutions, we aim to improve patient outcomes by fostering more effective, data-driven interactions between healthcare professionals and drug manufacturers. Join us in our journey to revolutionize healthcare communication and make a lasting impact on the industry.

Job Summary

We are seeking an Associate Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You’ll act as the strategic lead on the account, managing campaigns from kickoff to completion with the manager and coordinator. You will work with the pharma client, agencies, and all stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy. You will work closely with the sales lead, outlining campaign goals and KPIs, identifying incremental opportunities, and growing the partnership.

Duties/ Responsibilities: 

Client Partnership:

• Serve as point of contact for key pharmaceutical and agency partners along with the manager and coordinator, overseeing communications and supporting when needed
• Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
• Cultivate strong client relationships acting as a trusted advisor in the space
• Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
• Collaborate with client stakeholders and extended teams for project execution

Internal Account Management:

• Ensure constant, clear, overcommunication with internal teams to relay client status updates and relevant aspects of campaign launches, having the discernment to escalate things when needed 
• Collaborate with the sales lead, always keeping a pulse on growth opportunities for assigned accounts, setting campaigns up for incremental success
• Work with data analytics lead to story tell campaign metrics, tying metrics to client goal and KPIs
• Mentorship of managers and coordinators on the team, working together to optimize internal processes
• Bring ideas and proposed changes to internal processes and documents when warranted to ensure team efficiencies and ease of work
  
  

Experience:

• 5-7 year’s experience in Pharmaceutical Marketing at an agency or similar
• History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
• Proven history of building successful client relationships, preferably with brand managers at pharmaceutical companies / agencies
• Exceptional presentation skills and the ability to think quickly and problem solve
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Consultation selling experience / experience upselling accounts 
• Travel as much as 1x per quarter for team meetings
  
  

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
• Generous Total Rewards Plan – Health Reimbursement Plan, Unlimited PTO, 401K matching, work/life balance, spectacular office location with outstanding amenities, annual company events, and more!

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.