Client Services Coordinator

Location: Atlanta or Remote USA

Department: Client Services

Reports To: Senior Vice President, Client Services

Job type: Full Time, Exempt

Who We Are

Impiricus is at the forefront of transforming the pharmaceutical industry. Our mission is to innovate the way pharmaceutical companies connect with physicians, enhancing the communication channels that are critical for the advancement of healthcare. With a team dedicated to pushing the boundaries of digital solutions, we aim to improve patient outcomes by fostering more effective, data-driven interactions between healthcare professionals and drug manufacturers. Join us in our journey to revolutionize healthcare communication and make a lasting impact on the industry.

Job Summary

We are seeking a client services coordinator who will be responsible for supporting multiple CS teams that manage campaigns across varying therapeutic areas and pharmaceutical manufacturers. You’ll be day to day support for CS Managers and Associate Directors, managing document creation, tasks across cross functional teams, tracking and creating submission docs as well as attending and keeping track of various trainings. 

Duties/ Responsibilities: 

• Creation of docs from draft to working status including: KOC decks, submission docs, internal status docs and trackers, etc
• Join client meetings and status to take comprehensive notes detailing next steps and key takeaways
• Creation of submission docs, submitting in Veeva Vault and managing status of jobs / timeline
• Assist CS and Sales teams in creating mockups of SMS copy based on internal best practices and MLR rules
• Support with tasks needed pre and post-launch including creation of tagging documents for agencies, running of target lists, testing and QA of campaign messaging, and monitoring inbound messages for AE/PQCs, and submitting timely requests for metrics from the data team
• Work closely with sales and finance to notify of campaign delays and changes to dates that impact flighting and deliverables

Experience:

• 1-3 year’s experience in Pharmaceutical Marketing at an agency or similar
• Veeva and MLR submission experience is a plus but not required
• Ability to problem solve and perform logical inquiry
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Travel as much as 1x per quarter for team meetings

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
• Generous Total Rewards Plan – Health Reimbursement Plan, Unlimited PTO, 401K matching, work/life balance, spectacular office location with outstanding amenities, annual company events, and more!

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.