IT Support Associate (Part-time)

Location: Atlanta, GA - Hybrid

Employment Type: Part-time, Hourly ~ 20 hours per week

Reports to: VP, Software Engineering

Who We Are

Impiricus is the next-gen, ecosystem bridging the gap between HCPs and healthcare through multi-directional communication powered by AI. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovations needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a council of trusted physician advisors, we ensure every message leads to better patient care.

Job Summary

The Part-time IT Support Associate will oversee the organization's information technology systems and infrastructure. This role is responsible for ensuring the reliability, security, and efficiency of the company's IT environment, implementing technology solutions to support business objectives, and providing technical guidance to team members. The ideal candidate will be a strategic thinker who can maximize technology investments while working within a part-time schedule.

Duties/Responsibilities:

• Develop and implement IT policies, procedures, and best practices
• Coordinate with third-party vendors and service providers for IT needs
• Troubleshoot and resolve technical issues in a timely manner
• Provide technical support and training to staff as needed
• Monitor and maintain software licenses and hardware inventory
• Evaluate and recommend new technologies to improve efficiency and productivity
• Collaborate with the Software Engineering team on integrations and system requirements
• Manage IT budget and expenditures effectively
• Ensure compliance with relevant regulations and security standards

Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IT management or system administration
• Strong knowledge of network infrastructure, cloud services, and cybersecurity
• Experience with healthcare IT systems and HIPAA compliance preferred
• Proficiency in Windows and Mac environments
• Familiarity with backup and disaster recovery protocols
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Ability to work independently and manage time effectively
• Relevant certifications (CompTIA, Microsoft, AWS, etc.) a plus

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
• Flexible hybrid working environment

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.