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Librarian Support - Customer Service Specialist

Denver, CO

 

 

JOB TITLE: Customer Service Specialist with librarian skills

CLIENT: USGS SAS Library Support Services

LOCATION/HOURS: On site, Denver, CO – Mon – Fri 8am – 5pm ET

CITIZENSHIP STATUS: US or Green Card/Permanent Resident (must pass background check)

     

PROGRAM OVERVIEW:

The Science Analytics and Synthesis (SAS) program supports USGS Libraries Program provides a national capability to support the scientific research of the USGS and by extension the geosciences community and the public. The library’s multi-disciplinary collection is comprised of more than 1,500,000 volumes, 500,000 maps, 30,000 field record files, and 500,000 historical photos. Library services provide comprehensive access to USGS publications, and scientific, geographical, and historical collections in print and electronic formats. Access services include circulation, document delivery, interlibrary lending and borrowing, patron assistance, scientific records inventory, and digitization of library materials. Technical services processes and maintains the library’s collection to include selecting, acquiring, organizing, cataloging, inventorying, preserving, and preparing materials for circulation. Library infrastructure includes the online library catalog (ExLibris Alma), library search and discovery (ExLibris Primo), the USGS Publications Warehouse, electronic subscriptions and literature search databases (Scopus, Web of Science, GeoRef), digitization services, and Interlibrary Loan/Document Delivery through the OCLC network.

We are looking for a qualified Customer Service Specialist with librarian skills who will support the library’s overall objectives in providing timely service for the delivery of scientific materials and information, and provision of accessible electronic and archival collections to USGS scientists and the public. The candidate’s role will be to perform the functions and services necessary to meet the quality, schedule, and performance requirements specified in the requirements.

QUALIFICATIONS:

  • Use of library catalog for search and ability to understand bibliographic records
  • Understanding of library circulation operations
  • Familiarity or knowledge if the Interlibrary loan processes
  • Ability to operate Muli-Function Devices for scanning, printing, and copying materials
  • Ability to shelve books, maps, and special library materials following the USGS classification system
  • Ability to navigate publishing platforms and literature databases to retrieve scientific journal articles

 

JOB FUNCTIONS will include but not be limited to:

  • Monitoring the circulation desk and circulating library materials
  • Providing basic patron assistance in use of the library
  • Maintaining patron account records
  • Shelving and pulling library maps and publications
  • Assisting with interlibrary lending and borrowing
  • Scanning materials documents, books, and maps, for patron delivery
  • Processing materials into and out of the collection
  • Editing library holdings records
  • Preparing and receiving materials shipments
  • Preparing inventories of archival materials
  • Use the library ILS to check-out and check-in library materials to USGS library patrons
  • Add and maintain USGS Library borrower account records
  • Respond to patron requests regarding status of materials
  • Pull library materials in response to patron requests and refile materials after use
  • Package materials for mailing to patron and process mail for library returns
  • Assist with interlibrary lending and borrowing operations
  • Scan materials and add basic metadata for electronic delivery to patrons
  • Process materials into and out of the collection
  • Inventory scientific archival records
  • Maintain a safe and secure library
  • Assist patrons with basic library use and refer patrons to staff contacts as appropriate

About Inalab 

Inalab Consulting is a leading Small Business IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing “Cost-effective Solutions” to our customers.

 Working at Inalab 

Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

 Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

 With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:

  • Minimum of two (2) weeks annual paid time off.
  • A comprehensive, company-paid medical, dental, and vision plan and life insurance.
  • 401K plan with a vesting schedule for company added contributions.

 Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

 

 

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