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Director of Field Service – Maintenance and Repair

Richmond, VA

The Opportunity

InCharge Energy is seeking an experienced and driven Director of Field Service – Maintenance and Repair to lead and manage a team of Field Service Technicians, ensuring efficient service delivery, operational excellence, and customer satisfaction. This role is vital to the success of our service operations and requires a balance of hands-on fieldwork, team management, and strategic leadership. The Director of Field Service – Maintenance and Repair will report directly to the Vice President of Service Operations.

What You'll Do

  • Manage a team of cross-trained Field Service Technicians who install, troubleshoot, repair, and maintain equipment in diverse environments
  • Assure a safe working environment by conducting monthly safety meetings, site safety audits, and ensuring compliance with safety policies and procedures
  • Maximize field service productivity, control costs, manage overtime, and exceed gross margin targets
  • Oversee field operations to ensure exceptional customer satisfaction and the efficient implementation of US Service Operations expectations
  • Spend 10% of time in the field supporting technicians, customers, vendors, and sales personnel
  • Collaborate with Scheduling, Supply Chain, Network Operations, Engineering, and Sales teams to ensure seamless service delivery
  • Mentor and develop team members to support career growth and achieve operational goals
  • Ensure compliance with administrative processes, field reporting requirements, and company policies
  • Monitor and drive key performance indicators (KPIs) to improve service delivery and operational effectiveness
  • Participate in the development and coordination of training and qualification plans tailored to the needs of strategic customers
  • Support the deployment of tools and resources to enable sales and enhance customer service capabilities
  • Perform other duties as assigned by management.

 

Your Experience and Capabilities

  • 5+ years of experience in field service or customer engagement, with at least 2 years in a team lead or management role
  • Strong written and verbal communication skills, with a confident management style
  • Valid driver’s license with a clear motor vehicle record
  • Ability to pass pre-employment background checks, drug testing, and customer-specific screening requirements
  • Proven experience working with customers in a service-oriented environment
  • Professional appearance and demeanor

Preferred Experience

  • Experience with electrical services for commercial, industrial, or residential properties
  • Familiarity with EV chargers or renewable energy solutions
  • Background in implementing and ensuring compliance with safety protocols and electrical standards

What We Offer

Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. 

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.

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