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E2 - Software Engineer

Incident IQ North (Alpharetta)

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort.

E2 Software Engineer, AI Overview:

 

We are seeking an experienced C#.NET Engineer to join our dedicated AI pod, helping to lead and drive our new AI initiatives. This role will focus on building AI-powered features and enhancing our cloud-based SaaS application by integrating advanced AI models and automation capabilities. Candidates will be joining a specialized AI team working on next-generation AI-driven solutions, collaborating with other engineers, data scientists, and product managers to bring cutting-edge AI capabilities to the platform.

 

The ideal candidate has experience developing web applications using C#.NET and possesses foundational knowledge of AI technologies, including OpenAI integrations, prompt engineering, and Retrieval-Augmented Generation (RAG). This is an exciting opportunity for an engineer who wants to work at the intersection of AI and SaaS, shaping the future of AI-enhanced education technology.

 

E2 Software Engineer, AI Qualifications & Experiences 

 

Experience: Minimum of 3 years of professional experience building Web Applications.

 

  • AI and OpenAI-Related Skills
    • Basic understanding of Azure OpenAI and how to integrate AI services into applications.
    • Knowledge of prompt engineering, including how to craft effective prompts for AI models.
    • Understanding of Retrieval-Augmented Generation (RAG) and its application in improving AI-generated responses.
    • Experience working with AI-powered APIs, particularly in integrating AI into SaaS applications.
    • Ability to apply AI concepts to enhance workflows, automate processes, and improve efficiency within the platform.
  • C# / .Net
    • Strong understanding of C# syntax and features, including LINQ, async/await, and generics.
    • Experience with .NET Core and .NET 5/6+ is often essential.
    • Experience with writing and consuming RESTful services using Web API.
    • Experience working with  ORM for database interactions.
    • Experience with unit testing and mocking frameworks like xUnit, NUnit, or MSTest.
  • Web Development
    • Strong understanding of  ASP.NET MVC and ASP.NET Core MVC for web application development.
    • Experience of HTML, CSS, JavaScript, and client-side frameworks like Angular, React, or Vue.js is usually beneficial.
  • Database
    • Experience of SQL and relational database concepts.
    • Experience with designing and optimizing database structures, writing complex queries, stored procedures, and triggers.
  • Software Design
    • Strong grasp of object-oriented programming (OOP) principles, design patterns, and SOLID principles.
    • Ability to write clean, modular, and maintainable code.
    • Experience with architectural patterns like MVC, MVVM, and Dependency Injection.
  • Development Tools and Environment
    • Proficiency with development tools like Visual Studio or Visual Studio Code.
    • Experience with version control systems, preferably Git.
    • Experience  with build and deployment tools like Azure DevOps or Jenkins.
  • Debugging and Profiling
    • Ability to debug complex issues using debugging tools and profilers.
    • Experience  with performance optimization techniques and memory management.

 

E2 Software Engineer, AI Soft Skills:

  • Communication
    • Ability to communicate complex technical concepts clearly to peers and stakeholders. 
    • Collaborative mindset to work effectively in a team setting.
  • Problem Solving
    • Strong analytical and problem-solving skills.
    • Ability to break down complex problems and develop effective and efficient solutions.
  • Time Management
    • Ability to manage multiple tasks and deadlines efficiently.
  • Learning Agility
    • Willingness and ability to quickly learn new technologies and adapt to changes in requirements or technology stack.
  • Attention to Detail
    • High level of accuracy and attention to detail in coding and testing.

 

What makes Incident IQ different: 

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone’s opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

 

Incident IQ is an Equal Opportunity Employer

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