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AI Software Engineer

Incident IQ North (Alpharetta)

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort.

AI Software Engineer Overview:

 

We are seeking an experienced AI Software Engineer to join our team and help lead integration of AI into our product offering.  This role will focus on building AI-powered features and enhancing our cloud-based SaaS application by integrating advanced AI models and automation capabilities. Candidates will be joining a specialized AI team working on next-generation AI-driven solutions, collaborating with other engineers and product managers to bring cutting-edge AI capabilities to the platform.

 

The ideal candidate possesses foundational knowledge of AI technologies, including, prompt engineering, Retrieval-Augmented Generation (RAG), and experience with OpenAI (or similar) integrations. Experience developing web applications using C#.NET and React are a plus. This is an exciting opportunity for an engineer who wants to work at the intersection of AI and SaaS, shaping the future of AI-enhanced education technology.

 

AI Software Engineer Qualifications & Experiences:

  • Proven experience integrating generative AI into production-grade SaaS products.
  • Experience building or extending AI-first user experiences such as smart assistants, auto-complete, summarization, or contextual recommendations.
  • Working knowledge of embedding models and vector databases, and how to evaluate similarity search effectiveness in real-world applications.
  • Understanding of 3rd party AI APIs (e.g. OpenAI) and how to integrate AI services into applications.
  • Knowledge of prompt engineering, including how to craft effective prompts for AI models.
  • Hands-on experience with retrieval-augmented generation (RAG) pipelines, including vector search and embeddings (e.g., OpenAI, HuggingFace, Pinecone, FAISS)
  • Proficient in building and consuming RESTful APIs including experience designing backend systems that serve AI-powered features at scale
  • Understanding of data processing and manipulation techniques, including experience with databases (SQL and NoSQL). 
  • Experience with ETL pipelines and batch data processing to combine data from multiple sources and prepare data for model training.
  • Familiarity with cloud platforms like Azure and requirements for running AI-enabled applications in them.
  • Strong proficiency in statically-typed programming languages such as C#, TypeScript, or similar.
  • Solid software engineering fundamentals: version control, unit testing, CI/CD, observability, performance tuning, and secure coding practices
  • Strong grasp of object-oriented programming (OOP) principles, design patterns, and SOLID principles.
  • Ability to write clean, modular, and maintainable code.

 

AI Software Engineer Soft Skills:

  • Curious, product-minded, and collaborative. Eager to experiment, validate ideas quickly, and work closely with designers and product managers.
  • Excellent communication skills, with the ability to explain complex AI concepts to non-technical stakeholders.
  • Strong analytical and problem-solving skills and ability to break down complex problems and develop effective and efficient solutions.
  • Ability to manage multiple tasks and deadlines efficiently.
  • Willingness and ability to quickly learn new technologies and adapt to changes in requirements or technology stack.
  • High level of accuracy and attention to detail in coding and testing.

 

What makes Incident IQ different: 

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone’s opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

 

Incident IQ is an Equal Opportunity Employer

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