Back to jobs

Product Owner, Manager

Incident IQ HQ (Atlanta) OR Incident IQ North (Alpharetta)

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Product Owner, Manager Overview:

The Product Owner Manager owns the product side of delivery execution across multiple teams, ensuring predictable, on-time releases and high-quality outcomes. This role leads and develops a team of Product Owners, drives consistency in agile execution, and ensures strong backlog discipline, feature lifecycle management, capacity planning, and product usage analysis. Serving as a key connector between Product Strategy, Engineering, Design, Customer Success, and executive leadership, the Product Owner Manager provides clear visibility into delivery health, risks, capacity, and key product metrics, while acting as the primary escalation point for product delivery and support-related issues.

 

Product Owner, Manager Responsibilities: 

  • Manage, coach, and develop a team of Product Owners to ensure high-quality product execution and professional growth.
  • Drive consistent execution of quarterly and 3-month product roadmaps across multiple scrum teams.
  • Own the product side of delivery, ensuring all product releases are planned, coordinated, and delivered on time.
  • Serve as the primary point of contact for Customer Success escalations related to product delivery, and defects.
  • Own the product side of support bug intake, prioritization, tracking, and resolution, ensuring timely communication and alignment with Engineering and Customer Success.
  • Ensure Product Owners create clear, well-defined user stories, requirements, and acceptance criteria.
  • Establish and maintain best practices for backlog management, sprint execution, and agile ceremonies.
  • Oversee feature tracking and lifecycle management from concept through release, adoption, and optimization.
  • Ensure product usage tracking, dashboards, and analytics are defined, implemented, and actively used to inform decisions.
  • Partner closely with Product Managers to translate product strategy into executable plans.
  • Serve as an escalation point for delivery risks, dependencies, and prioritization challenges.
  • Collaborate with Engineering, Design, and QA leadership to ensure alignment and delivery quality.
  • Support go-to-market initiatives, including product launches and cross-functional readiness.
  • Continuously improve product delivery processes, tools, and workflows.
  • Track capacity across multiple teams and proactively identify and adjust for constraints, risks, and shifting priorities to maintain delivery commitments.
  • Provide executive-level visibility into product delivery health, release readiness, capacity, risks, and key product metrics through clear reporting and communication.
  • Act as a product ambassador internally and externally when needed.

Product Owner, Manager Requirements:

  • 5+ years of experience in product management or product ownership for SaaS, B2B software.
  • 2+ years of people management experience, including coaching and performance development.
  • Strong understanding of Agile, Scrum, and/or SAFe methodologies.
  • Proven ability to lead multiple teams and manage competing priorities.
  • Exceptional communication, collaboration, and leadership skills.
  • Strong analytical mindset with experience using data to inform decisions.
  • Proficiency with product and project management tools (Azure DevOps, Confluence, Asana, Miro).
  • Ability to thrive in a fast-paced, ambiguous environment.
  • BA/BS in Computer Science, Engineering, Information Systems, or a related field preferred.
  • Experience with workflow management platforms or the K-12 market is a plus.

What makes Incident IQ different: 

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone’s opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

 

Incident IQ is an Equal Opportunity Employer

Create a Job Alert

Interested in building your career at Incident IQ? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Incident IQ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.