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Product Manager, Facilities

Incident IQ HQ (Atlanta) OR Incident IQ North (Alpharetta)

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Product Manager, Facilities Overview:

 

The Mission: From "IT Clone" to "Market Leader" We have a Facilities product built on our powerful platform, but it currently feels like an IT tool. Our users are maintenance technicians, custodians, and facilities directors—not IT professionals. They need simplicity, speed, and mobile-first workflows.

 

Your job is the turnaround. You are responsible for leading a full product turnaround, resetting the vision, simplifying the experience, and defining what “great” looks like for K-12 Facilities software. This role is to fundamentally rethink our Facilities product around Facilities realities, not IT assumptions. You will identify Facilities-specific use cases, workflows, and outcomes. Feature parity is not the goal; Facilities relevance and impact are.

 

Your job is to accelerate our trajectory. You will take a product with an NPS of 4 and drive it to 20+. You will decouple the user experience from our IT roots, simplifying the workflow to match the reality of a Facilities user (mobile, on-the-go, blue-collar contexts). You will build the strategy that makes us the clear winner against our competitors.

 

How You Fit in the Product Org At IIQ:

We separate Strategy from Execution:

  • Product Operations (The POs): They sit with engineering, manage the sprint backlog, and handle day-to-day execution.
  • Product Strategy (You): You own the market. You own the "Why" and the "What." You are responsible for the business case, the 3-year vision, and the roadmap.



Product Manager, Facilities Responsibilities: 

Vision & Strategy (The 12-Month Transformation)

  • The 3-Year Vision: Move beyond "work orders". Construct a vision for Facilities that includes Preventative Maintenance, Asset Management, and Event Space Scheduling. Secure executive and company-wide buy-in.
  • Radical Simplification: Our current product is too complex for the average custodian. You will lead the strategy to strip away complexity, utilizing "quiet" AI and automation to make the platform invisible and intuitive.
  • ROI-Driven Proposals: You will not write user stories. You will write Epic Proposals. These must include customer research, data-backed problem validation, competitive analysis, and an ROI projection of 10x-1000x the investment.
  • Facilities Domain Authority: Become the internal expert on K-12 Facilities operations, including maintenance workflows, compliance, preventative maintenance, asset lifecycle management, and event readiness. You will define Facilities requirements independently, not inherit them from IT or platform norms.

 

User Experience

  • Know the User: Get out of the building. Understand the Facilities persona deeply. How do they differ from IT? (e.g. Working in basements, mechanical rooms, outdoors, wearing gloves, intermittent connectivity, shared devices, multilingual teams. They minimize and dread the time they spend in front of a device).
  • Mobile Strategy: You will champion the mobile experience. It cannot be a secondary thought; for Facilities, mobile is the primary interface.
  • Establish the Loop: Build and drive the Facilities Leadership Advisory Group. Turn our customers into partners to validate your roadmap.
  • Design for Zero Training: Assume Facilities users will not attend training, read documentation, or tolerate configuration. If the product requires explanation, it is failing.

 

Facilities Use-Case Discovery

  • Identify, validate, and prioritize Facilities-specific use cases that are not currently addressed by our product.
  • Explicitly challenge assumptions inherited from IT workflows (e.g. approvals, categorization depth, reporting). Translate Facilities problems into outcome-driven product bets, not feature checklists.

 

Commercial Success

  • NPS Growth: Your primary metric is moving Facilities NPS from 4 to 20+.
  • Facilities-Led Differentiation: Identify and build features that specialized competitors cannot match, leveraging our platform’s integration capabilities.
  • Sales Enablement: Arm our sales team with a narrative that wins. You define the positioning that makes IIQ the only logical choice for K-12 Facilities.

 

Product Manager, Facilities Requirements:

  • 5+ years of Product Management experience, preferably in Field Service Management (FSM), CMMS, or Facilities SaaS.
  • Mobile-First Mindset: Proven experience managing mobile products for non-desk workers.
  • Financial Acumen: Ability to build an ROI case. You must be comfortable justifying why we should build X over Y using data, not opinion.
  • Turnaround Experience: A track record of taking a low-performing product or feature set and revitalizing it through user-centric design.
  • Experience working with Product Owners: You must be comfortable handing off the "how" to the technical teams while you focus on the "what."
  • Demonstrated experience building or rebuilding products for non-desk, field-based or operational users (Facilities, Maintenance, Logistics, Construction, Utilities, etc.)
  • Exposure to K-12, public sector, or budget-constrained environments is a plus.

 

What makes Incident IQ different: 

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone’s opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

 

Incident IQ is an Equal Opportunity Employer

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