Regional HealthCare Leader

About Indigenous Pact PBC, Inc:  

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.  

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organisations' health, wellness, and long-term care programs and services. Indigenous Pact specialises in developing customised and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.   

Job Description: 

• Job Title: Regional HealthCare Leader/Care Community Leader
• Base Salary: $175,000, based on years of experience and skillset 
• Location: Spokane, WA 
• Work model: Hybrid - On-site 3-4 times a week  
• Travel Requirements: 25% within the United States 
• Reports to: Steve Weiler, Chief Experience Officer 

Job Summary: 

We believe that every patient's experience matters, and our dedicated team of addiction treatment specialists, medical care providers and staff are the foundation to deliver our high-quality personalized experience.  

As a Care Community Leader, you will manage our addiction treatment clinics in partnership with in-clinic administrators and medical directors as part of our Indigenous Pact leadership team. You will have responsibility for overseeing business and care operations and a wide array of shared service functions including marketing, patient billing, technology and human resources support services while actively working to grow our business by working in partnership with healthcare and community service leaders in the community.  

Our Care Communities Leaders ensure daily operational needs are addressed in support of patient care model while achieving annual business goals, clinical quality measures, and experience guidelines.  Actively identifying and supporting innovation and process-oriented improvements, administrative and care services, patient, and facility growth.  

Experience working in patient care, medical provider, addiction treatment or healthcare leadership roles is a must. 

Essential Job Functions: 

• Lead and manage all care and business operations inclusive of business and care delivery processes, staff (clinic directors, medical directors), financial forecast and performance against plan 
• Promote a member-centered approach throughout the organization, emphasizing empathy, respect, and personalized care. 
• Provide overall leadership healthcare delivery and business operations leadership within the community ensuring the needs of the community, and members, are met.  
• Manage shared services functions requests design, implementation and functionality of the Medical Centers and Primary Care Office’s 
• Build management and community relationships fostering teamwork, collaboration, network development, patient referrals and care coordination. 
• Manage operational budget, expenses, performance measures, reporting and analytics. 
• Lead the planning, designing, development, operationalization, and optimization new care programs, services, and facilities within the local community 
• Provide care strategy leadership taking into consideration the needs of the tribe, community, existing and prospective members. 
• Develop and execute projects to launch or expanded new care programs, services, care campus facilities and mobile facilities   
• Maintain awareness of Federal, State, and Local regulatory and compliance environment 
• Identify and optimize member and community growth opportunities including marketing, referral and healthcare partnership development, community and member engagement strategies. 
• Foster healthcare best practices within and beyond the four walls of the clinic 
• Overseeing the operations of multiple clinic locations and related care programs and services within the specific region, ensuring the highest level of performance and satisfaction. 
• Be a leader in addiction management, treatment and recovery, and healthcare delivery operation in the region 

Qualifications: 

• Bachelor’s Degree in a health care discipline or related field (master’s degree preferred) 
• 10+ years of successful leadership experience in healthcare operations and care delivery 
• 5+ year of multi-speciality care, addiction treatment, mental health counseling or other outpatient services is desired.  
• Experiencing gathering patient care insights and feedback: Regularly collect, analyze, and identify areas for improvement. 
• Experience promoting effective communication: Improve communication channels between patients, healthcare providers, and administrative staff. Ensure clear and effective communication to manage patient expectations and provide timely updates on their care and recovery. 
• Proven ability to foster a culture of empowerment and engagement among healthcare providers and staff, applying actively listening skills and addressing opportunities proactively. 
• Demonstrated ability to oversee medical facility operations, addiction and treatment programs, mental health and primary care, patient outreach, engagement, and intake, human resources, facility needs, leadership and staff requests, revenue cycle, technology, community service and transportation needs.  
• Experience leading resource management such as staff, equipment, and supplies across multiple facilities, optimizing resource utilization and ensuring appropriate staffing levels. 
• Experience overseeing and ensuring compliance and quality assurance, and best practices in healthcare operations. 
• Demonstrated stakeholder management including the building and maintaining relationships with key internal and external stakeholders, including healthcare providers, staff, patients, payers, and external partners, among others. 
• Experience collaborating with stakeholders to address operational challenges and improve service delivery. 
• Experience with strategic planning and contributing to the development and implementation of strategic initiatives for the clinical or region, aligning operational goals with organizational objectives, and driving initiatives to support growth and expansion. 
• Demonstrated ability to lead teams of 4+ direct reports and organizations of 100+ staff, providing leadership, guidance, and support to facility managers and staff. 
• Experience promoting a positive and collaborative work environment, fostering professional development, and ensuring effective communication across the regional and state team. 
• Demonstrated experience working in clinics, outpatient care settings and/or in addition medicine and treatment programs. 

Why Choose Indigenous Pact? 

Building a strong culture and exhibiting our core values is important to us. When you join Indigenous Pact, you are joining a team that values: 

• Empathy is at the heart of everything we do—we listen, we understand, and we put ourselves in the shoes of others, whether it's our teammates, our clients, or the communities we serve. 
• Wisdom is about learning from experience, being thoughtful in our work and making decisions that are grounded in knowledge and insight. It's about taking the time to get things right. 
• Bravery is having the courage to take bold risks, challenging the status quo, and knowing that growth happens when we push our limits. 
• Transformation drives us to continuously grow—both as a company and as people. It’s about not being afraid to change and to keep pushing forward in the pursuit of excellence. 

Visit our Careers page (https://www.indigenouspact.com/careers) where we encourage you to learn more about the characteristics that are important to us (and we hope you bring them as well) such as Healthcare-focused, growth mindset, self-motivated, collaborative, resilient and adaptable.  

Beyond the job opportunity and incredible culture ,we also offer: 

• A competitive total rewards package, including 401(k), Medical, Dental, and Vision insurance 
• Open, transparent lines of communication with leadership 
• Committed to giving back to improve our communities and environmental impact 
• A development-focused environment where you have autonomy to drive your career path 

Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.