Transportation (NEMT) Resource Manager

About Indigenous Pact PBC, Inc: 

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy. 

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organisations' health, wellness, and long-term care programs and services. Indigenous Pact specialises in developing customised and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.  

Job Description 

• Job Title: Transportation (NEMT) Resource Manager 
• Base Salary: $80,000 to $95,000 USD, based on years of experience and skillset  
• Location: Washington, United States 
• Work model: Remote 
• Travel Requirements: 25-50% within the United States 
• Reports to: Leader of Member Engagement Services 

Job Summary: 

The Transportation Resource Manager for Non-Emergency Medical Transportation (NEMT) will manage the daily transportation activities including staff development, process improvement and performance of non-emergency medical transportation of multiple clinics managed by the company. This position will ensure that all vehicles and non-clinical staff that support transportation activities, including mobile clinics, follow the company’s mission to provide a positive experience for patients, staff, and the communities the clinics serve.   

The Transport manager works cross-functionally with Drivers, Dispatches and Clinical Staff as well as patients and members of the community.  

Essential Job Functions: 

• Manage the compliance, quality, processes and procedures to ensure clinical delivery standards are met.  
• Train all non-clinical staff to become a center of excellence transportation activities.  
• Make sure all vehicle and equipment operators receive proper instruction and refresher training to adhere to safety standards.   
• Ensure all vehicles and equipment in the fleet are properly maintained, registered, licensed, tested and operate within federal, state, and local regulations.  
• Follow a preventative maintenance schedule for all systems and equipment and document all vehicle maintenance, insurance information and ensure driver licenses are active.  
• Conduct audits ensuring all required inspections and documentation are completed accurately and retained to ensure a minimum potential for loss.  
• Build a team environment by communicating performance goals that align with company goals, conducting meetings and bridging any performance gaps.  
• Partner with HR to recruit, organize, train, develop, lead, motivate, and performance manage a team.  
• Report any incidents/accidents with patients and drivers including vehicle accidents to management.  
• Maintain a safe, secure, and healthy work environment by establishing and enforcing policies and procedures.  
• Suggest efficiency ideas and cost reduction measures to assist with implementing changes within the department.  
• Oversee the fleet procurement, rental and leasing programs to ensure fleet availability, performance and user satisfaction.  
• Ensure safe, reliable and courteous transportation for all patients, staff and the community.  
• Act as a liaison between Drivers, Dispatch and Customer Service to ensure communication between teams.  
• Meet and exceed performance expectations set by the Director.  
• Serve customers by surveying their needs and requirements; auditing and improving service.  
• Collaborate with other managers and staff members to implement policies, procedures, goals and objectives.  
• All other duties as assigned. 

Qualifications: 

• Preferred but not required NEMT non-emergency medical transportation experience 
• Safe Driving record and knowledge of assigned community. 
• Strong verbal and written communication skills with people from all ethnic backgrounds, ages, and lifestyles 
• Strong knowledge of federal, state and local transportation laws and requirements 
• Excellent interpersonal and communications skills 
• Understanding medical vehicle and equipment maintenance. 
• Understanding of clinical procedures and healthcare laws and ethics 
• Dedication to providing high-quality patient care 
• Proficiency in Microsoft office, intermediate/advanced Excel skills 
• Must be flexible and able to work various hours as needed 
• Willing to work in multiple clinic settings, possibly indoors and out, which may require exposure to some communicable diseases and weather conditions 
• Requires the ability to perform several tasks simultaneously and to organize and analyze situations and schedules.
• Bilingual in Spanish, Tribal Languages a plus 

Education and experience: 

• Bachelor’s degree in logistics, transportation, business, resource management or equivalent experience 
• 5+ years' experience in transportation, dispatch and/or resources management    
• Medical transportation or previous mobile unit management experience is highly preferred desired 

Physical and sensory demands:  

• This position will require extended periods of sitting, typing, and working on a computer screen 
• Close vision is required for computer work 

Working environment: 

• This is a remote position, with expected working hours of 9:00am to 5:00pm. 
• Occasional travel to Indigenous Pact work sites may be required. 

Why Choose Indigenous Pact? 

Building a strong culture and exhibiting our core values is important to us. When you join Indigenous Pact, you are joining a team that values: 

• Empathy is at the heart of everything we do—we listen, we understand, and we put ourselves in the shoes of others, whether it's our teammates, our clients, or the communities we serve.  
• Wisdom is about learning from experience, being thoughtful in our work and making decisions that are grounded in knowledge and insight. It's about taking the time to get things right. 
• Bravery is having the courage to take bold risks, challenging the status quo, and knowing that growth happens when we push our limits. 
• Transformation drives us to continuously grow—both as a company and as people. It’s about not being afraid to change and to keep pushing forward in the pursuit of excellence. 

Visit our Careers page (https://www.indigenouspact.com/careers) where we encourage you to learn more about the characteristics that are important to us (and we hope you bring them as well) such as Healthcare-focused, growth mindset, self-motivated, collaborative, resilient and adaptable.  

Beyond the job opportunity and incredible culture, we also offer: 

• A competitive total rewards package, including 401(k), Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Committed to giving back to improve our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path 

Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.