Provider Credentialing Coordinator

Provider Credentialing Coordinator

• Base Salary: $47,000 - $57,000
• Location: USA, Remote
• Work model: Full-time
• Travel Requirements: up to 10%
• Reports to: Clinical Compliance Nurse

About Indigenous Pact PBC, Inc:

Established in 2017, Indigenous Pact PBC, Inc., a certified B Corporation, set out on a mission to create health equity for American Indians and Alaska Natives. As part of a global movement of certified B Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans. 

Job Summary: 

The Provider Credentialing Coordinator supports Indigenous Pact’s clinics and contracted telehealth partners by maintaining accurate, current, and audit-ready credentialing and qualification records across all disciplines and states. This full-time coordinator maintains workforce rosters, tracks expirations and off-cycle status changes, completes verification and exclusion checks as assigned, and escalates risks that could impact patient safety, compliance, or billing authorization. The role also supports the Clinical Compliance & Quality team with operational projects, including data gathering and documentation that strengthen reporting and readiness efforts. Responsibilities may expand over time as programs grow and systems mature.

Essential Job Functions:

Credentialing and Ongoing Monitoring

• Maintain accurate, audit-ready credentialing and qualification records across disciplines and states for clinic-based staff and contracted telehealth clinicians.
• Track expirations and off-cycle status changes, follow up on missing items, and communicate updates to clinics, HR, and Clinical Compliance.
• Escalate same-day risks such as lapses, restrictions, scope mismatches, or exclusion concerns that could affect patient safety, compliance, or billing authorization.

Workforce Roster Management

• Maintain a single source of truth for workforce rosters and reconcile differences across clinics, HR records, credentialing files, and scheduling systems.
• Ensure updates are reflected in tracking tools and file systems using consistent naming, version control, and documentation

Audit and Readiness Support

• Keep credentialing and qualification files organized and easy to retrieve for internal reviews, site readiness efforts, and external audits or surveys.
• Support corrective actions related to documentation gaps, tracking failures, or process breakdowns.

Quality and Operational Project Support

• Gather information from clinics, document problem statements, and help translate issues into clear SMART goals and simple tracking plans.
• Support basic reporting needs by maintaining trackers, definitions, and documentation that can feed dashboards and leadership updates, in collaboration with IT/data resources.

Administrative Support

• Support meeting logistics and documentation, including agendas, minutes, action logs, and follow-up tracking, as assigned.

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by the supervisor.

 

Required Skills/Abilities:

• Proven ability to manage high-volume tracking work with accuracy, follow-through, and strong attention to detail.
• Working knowledge of healthcare credentialing and verification basics, including maintaining documentation that is complete, consistent, and audit-ready.
• Ability to track expirations, deadlines, and off-cycle changes, and to communicate status updates clearly to multiple stakeholders.
• Comfort using common verification tools and public databases to confirm active licensure and required screening checks, and to document results consistently.
• Strong organization and file management skills, including naming conventions, version control, and secure handling of sensitive information.
• Strong written communication skills for professional emails, status updates, and documentation.
• Sound judgment and escalation skills: knows when something is a same-day risk and routes it to the right leader quickly.
• Proficiency with everyday tools used for tracking and documentation (Excel or Google Sheets, SharePoint or similar file systems, and Teams/Outlook).
• Strong administrative coordination skills, including meeting notes, action tracking, and follow-up.
• Ability to gather information from clinics and summarize issues clearly for leadership and documentation.
• Comfort working with simple trackers and basic reporting tools (spreadsheets, lists, dashboards) and keeping data clean and consistent.
• Familiarity with data or dashboard concepts is a plus; this role supports requirements and data quality, not advanced analytics or report building.
• Experience supporting multi-site teams and/or contracted telehealth clinicians.

 

Education and Experience: 

• High School Diploma or equivalent required.
• Associate's Degree preferred (healthcare administration, business, HR, public health or related field); Bachelor's Degree is a plus but not required. 
• 2+ years of experience in one or more of the following: provider credentialing, medical staff services, provider onboarding, healthcare compliance support, provider enrollment support, or regulatory-focused healthcare HR.
• Demonstrated experience managing time-sensitive expirations and maintaining accurate, audit-ready documentation (for example: licenses, certifications, registrations, insurance, role-based credentials).
• Experience coordinating with multiple stakeholders (clinics, HR, medical leadership, operations) and managing follow-up to closure.
• Strong working ability with spreadsheets and shared tracking tools (Excel/Google Sheets, SharePoint lists or similar).
• Preferred Credentials: NAMSS certification (CPCS or CPMSM) preferred but not required. Credentialing coursework or formal training may be considered in lieu of certification.

Contact (Internal/External):

• Collaborates with the Quality and Clinical Compliance Program.

Physical and sensory demands:

• This position involves extended periods of computer-based work.
• Must be able to maintain attention to detail, manage multiple time-sensitive deadlines, and shift priorities as clinic needs arise.

Working environment:

• Remote position with core hours of 9:00 AM to 5:00 PM CST (flexible for time zones).
• Occasional local and national travel may be required (up to 10%).

Who you are:

• You have a Growth Mindset: A belief that abilities can be developed along with a desire to be curious, learn & grow
• You take Initiative: Solve problems by thinking & taking action on solutions rather than waiting for direction
• You take Accountability: Follow through on commitments, take ownership & ensure timeliness
• You Give Back: Leverage your knowledge & expertise to make improvements around you
• You are Resilient: Work through challenges with optimism, agility & adaptability
• You demonstrate Awareness: An ability to understand how your attitudes & actions impact others and adapt your approach accordingly

Why Choose Indigenous Pact?

Building a strong culture and exhibiting our core values is important to us. When you join Indigenous Pact, you are joining a team that values:

• Empathy is at the heart of everything we do—we listen, we understand, and we put ourselves in the shoes of others, whether it's our teammates, our clients, or the communities we serve.
• Wisdom is about learning from experience, being thoughtful in our work and making decisions that are grounded in knowledge and insight. It's about taking the time to get things right.
• Bravery is having the courage to take bold risks, challenging the status quo, and knowing that growth happens when we push our limits.
• Transformation drives us to continuously grow—both as a company and as people. It’s about not being afraid to change and to keep pushing forward in the pursuit of excellence.

Visit our Careers page (https://www.indigenouspact.com/careers) where we encourage you to learn more about the characteristics that are important to us (and we hope you bring them as well) such as Healthcare-focused, growth mindset, self-motivated, collaborative, resilient and adaptable.

Beyond the job opportunity and incredible culture, we also offer:

• A competitive total rewards package, including 401(k), Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Committed to giving back to improve our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path

 

Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.