Director, Non-Emergency Medical Transportation (NEMT)

About Indigenous Pact PBC, Inc:

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.

Job Description:

• Job Title: Director, Non-Emergency Medical Transportation (NEMT)
• Salary: $120,000 - $160,000 - pay to be based on years of experience and location within Washington State
• Location: Washington State
• Work model: Hybrid (Auburn, Tumwater, Spokane)
• Travel Requirements: Intra- and Inter-state travel as required 
• Reports to: VP, Care Community Lead

Job Summary:

Essential Job Functions:

• Develop and lead a multi-year transportation program strategy supporting patient access and organizational growth
• Define the responsibility matrix between Indigenous Pact and clinic teams covering safety, compliance, maintenance, insurance, and ADA requirements
• Build and manage a fleet acquisition and leasing strategy across Eastern and Western Washington
• Ensure compliance with applicable local, state, and federal NEMT regulations
• Evaluate, implement, and manage transportation software platforms; train staff and lead upgrades as needed
• Directly supervise 2–3 dispatchers; develop and implement staff training frameworks across all sites
• Establish KPIs and resource planning models to guide staffing and fleet decisions
• Manage day-to-day program expenditures and identify cost efficiencies within VP-set budgets  

Required Qualifications:

• 7–10+ years in transportation operations, fleet management, or NEMT program leadership
• Experience managing multi-site transportation programs
• Strong knowledge of transportation regulatory compliance (local, state, federal)
• Experience developing fleet acquisition strategies, training programs, and operational policies
• Strong communication, problem-solving, and people leadership skills
• Washington State residency or willingness to relocate 

Preferred Qualifications:

• Bachelor's degree in Transportation, Business, Healthcare Administration, or related field (equivalent experience considered)
• Experience with NEMT or healthcare transportation programs
• Familiarity with NEMT routing/dispatch/fleet software (e.g., RouteGenie, MTM, Veyo) and ability to evaluate and onboard new platforms
• Experience working with Tribal nations or community-based healthcare organizations
• Familiarity with OTP, MOUD, or behavioral health environments
• CTTS or similar credential a plus 

Why Choose Indigenous Pact?

Building a strong culture and exhibiting our core values is important to us. We have shared below characteristics that are important to us (and we hope you bring them as well) and what we offer at Indigenous Pact beyond the job opportunity!

Characteristics of Indigenous Pact Employees:

• Native-Centered: Seeks to understand and effectively address the needs, challenges, and opportunities faced by American Indian Alaskan Native communities
• Quality-Focused and Accountable: Takes ownership and works in collaboration with Indigenous Pact team members in utilizing “best practices” to deliver high-quality and on-time, and follow through on commitments.
• Healthcare-focused: You have experience/exposure in the healthcare industry and an interest in advancing healthcare initiatives for those that we serve
• Trustworthy: You handle all information with the utmost confidentiality and conduct your daily activities in a professional manner with integrity.
• Resilient and Adaptable: Ability to thrive and navigate in a fast-paced environment with optimism and pivot to the changing needs of the business, while remaining focused.
• Growth Mindset: You have a belief that abilities can be developed along with a desire to be curious, learn & grow, and you share that learning with others
• Collaborative: You enjoy working cross-functionally and connecting with people toward a shared vision and goal.
• Effective Communication: You are a storyteller. You bring exceptional communication skills and can convey complex information clearly and persuasively.
• Strategic and innovative thinker: You are always looking for new ways to improve processes and drive the organization forward.
• Detail-oriented: Must have meticulous attention to detail and organized
• Self-motivated: Must be a highly motivated, self-starter with the ability to work independently
• Awareness: An ability to understand how your attitudes & actions impact others and ensure you are respectful in all your interactions

What we offer:

• Generous paid time off to cultivate personal and professional balance, including company-wide winter break Dec 24 - Jan 1. 
• Competitive benefits including 401(k) with match, Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Commitment to giving back to improve our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path

Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.