Field Service Project Manager

PURPOSE OF POSITION:

The purpose of the Field Service Project Manager is to support the planning, coordination, execution, and tracking of Field Services projects to ensure projects are completed on time, within budget, and in alignment with quality and customer expectations.

This role works closely with Project Controls leadership, Field Services leadership, internal departments, customers, vendors, and field teams to coordinate resources, monitor project progress, support project documentation, communicate project status, and assist with resolving project-related risks or issues.

SUPERVISORY RESPONSIBILITIES:

This position has no direct supervisory responsibilities.

ESSENTIAL FUNCTIONS:

• Assist in the development of project plans, schedules, timelines, budgets, and related project documentation.
• Coordinate resources, equipment, project information, and internal support needed to execute Field Services projects.
• Monitor project progress, milestones, deliverables, and overall project performance.
• Prepare project reports and proactively communicate project updates, risks, delays, and status information to stakeholders.
• Identify, escalate, and assist in resolving issues or risks that may impact project delivery, schedule, budget, quality, or customer expectations.
• Support adherence to project scope, objectives, customer requirements, and internal processes.
• Collaborate with internal departments, field teams, customers, and vendors to support successful project execution.
• Support Senior Project Managers, Project Controls Managers, and Field Services leadership with day-to-day project management tasks.
• Assist with project documentation, including tracking, reporting, customer-facing updates, and internal project records.
• Support customer relationship management by maintaining professional communication and assisting with issue resolution as needed.
• Assist with budget tracking, change order support, project profitability tracking, and financial reporting as assigned.
• Maintain awareness of project timelines, deliverables, open action items, and required follow-up.
• Perform other duties as assigned by management.

COMPETENCIES:

• Project Planning and Scheduling: Ability to assist with the development, tracking, and coordination of project plans, schedules, timelines, milestones, and deliverables to support successful project execution.
• Project Coordination: Ability to coordinate resources, equipment, documentation, communication, and project information across internal teams, field teams, customers, and vendors.
• Budgeting and Financial Management: Understands basic project budget tracking, cost awareness, change order support, project profitability, and financial reporting responsibilities.
• Risk Management and Problem-Solving: Ability to identify project risks, delays, gaps, or issues and assist with escalation, resolution, and mitigation to keep projects moving forward.
• Customer Relationship Management: Communicates professionally with customers and internal stakeholders while supporting issue resolution, project updates, and customer expectations.
• Communication: Communicates project status, risks, action items, timelines, and updates clearly and professionally to internal and external stakeholders.
• Collaboration: Works effectively with Project Controls, Field Services leadership, Senior Project Managers, field technicians, customers, vendors, and other internal support departments.
• Quality Assurance and Control: Supports adherence to project scope, documentation requirements, internal processes, customer requirements, and quality standards.
• Organization and Time Management: Ability to manage multiple priorities, track open action items, follow up timely, and maintain accurate project records in a fast-paced environment.
• Attention to Detail: Ensures accuracy, consistency, and completeness in project documentation, reporting, schedules, budgets, and stakeholder communication.
• Technical Aptitude: Demonstrates proficiency with Microsoft Office Suite and the ability to learn and use project management systems such as Procore, Smartsheet, Monday.com, Salesforce, or similar tools.
• Continuous Improvement: Identifies opportunities to improve project tracking, communication, documentation, workflow consistency, and overall project execution.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration, Management, Engineering, Project Management, Construction Management, or a related field preferred.
• Minimum of 3 years of experience in project coordination, project controls, project management, construction, field service, or a related operational role required.
• Experience supporting field service, construction, commissioning, electrical, manufacturing, industrial, or technical service projects preferred.
• Experience coordinating project schedules, budgets, resources, documentation, deliverables, and customer communication preferred.
• Experience with project management software tools such as Procore, Smartsheet, Monday.com, Salesforce, or similar systems preferred.
• Strong verbal and written communication, organizational, time management, and follow-up skills required.
• Ability to work effectively in a fast-paced, deadline-driven environment required.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

• Activities: Sitting – 90%        Walking/Standing – 10%
• Lifting: Must be able to bend, lift, and carry equipment and materials up to 10lbs.
• Vision: Long periods of close work on a computer screen, including reviewing data, dashboards, reports, spreadsheets, and system outputs.    
• Travel: Occasional travel (up to 20%) may be required to IEM 
  regional field offices to support business meetings, Field Service  
  operations, stakeholder engagement, or project needs.

Mental Demands: Interpret, analyze, research, and manage multiple tasks simultaneously. Must be able to evaluate complex data, resolve problems, meet deadlines, communicate findings, and support decision-making in a fast-paced business environment.

Environment: Climate-controlled office space. May occasionally visit non-climate-controlled production, warehouse, or field service environments as business needs require.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.  

[Comp Range: $90k – $140k] 

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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