Job Application for Senior Business Analyst at Industrial Electric Manufacturing

New

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Location: Austin, TX (Hybrid)

Reports To: Director of Solutions Delivery & Operations

IEM is seeking a senior, consultative Business Analyst with strong Salesforce experience to lead business discovery and delivery for enterprise technology initiatives. In this role, you will partner with business leaders, operational teams, developers, and testers to define practical Salesforce-enabled solutions across Sales, Service, Field Service, legal/contract, and related business functions. You will translate business outcomes into a prioritized Agile backlog, connecting epics, user stories, tasks, acceptance criteria, testing, and release readiness across Salesforce, MuleSoft, and AI platforms.

Responsibilities:

Lead stakeholder discovery and requirements acquisition: Facilitate interviews, workshops, process walkthroughs, and playback sessions with end users and stakeholders to uncover business goals, pain points, business rules, data needs, and success measures; translate findings into clear, testable requirements.
Lead stakeholders to decisions and recommended solutions: Guide cross-functional stakeholders through options, tradeoffs, dependencies, and impacts; present practical recommendations that improve Salesforce-enabled processes, data quality, reporting, automation, and user experience.
Structure and manage Agile work: Translate strategic objectives into epics, decompose epics into features and user stories, and support the team in identifying implementation tasks. Define acceptance criteria, business rules, dependencies, assumptions, and priorities so work is ready for refinement, sprint planning, development, testing, and release.
Support testing and release readiness: Partner with QA, testers, and business users to define test scenarios, confirm acceptance criteria, coordinate UAT, track and triage issues, and obtain business sign-off for releases.
Document processes and workflows: Create and maintain current and future-state process maps, standard operating procedures, flow diagrams, data requirements, and technical specifications.
Develop user enablement materials: Create job aids, quick reference guides, FAQs, and release communications that support adoption of new or updated Salesforce-enabled processes and systems.
Manage and prioritize the backlog: Maintain traceability from business objectives through epics, user stories, testing, and release. Partner with product owners to prioritize Salesforce, MuleSoft, and AI requirements based on business value, risk, dependencies, and delivery capacity.
Facilitate Agile delivery: Actively lead or participate in backlog refinement, sprint planning, daily standups, sprint reviews/demos, and retrospectives to sustain alignment, remove ambiguity, and improve delivery outcomes.
Leverage AI tools for productivity: Use approved generative AI tools to efficiently generate and improve user stories, test cases, documentation, and analysis while applying sound judgment and validation.
Collaborate cross-functionally: Serve as the bridge between operational users, business leaders, developers, IT leadership, and external stakeholders—translating business needs into clear, executable plans and communicating decisions, risks, and next steps.
Continuously improve: Identify opportunities to improve Salesforce processes, requirements quality, documentation practices, and team efficiency through sound analysis, stakeholder feedback, and delivery best practices.

Knowledge, Skills, and Abilities:

Required Expertise:

Proven senior-level experience: 5+ years in a Business Analyst role, including demonstrated experience leading stakeholder discovery, shaping recommendations, and writing actionable user stories.
Agile methodology: Direct experience working in an Agile/Scrum environment with hands-on ownership of backlog refinement, sprint cycles, and the relationship between epics, features, user stories, tasks, acceptance criteria, and releases.
Requirements documentation: Strong track record of eliciting, analyzing, documenting, validating, and prioritizing business requirements, process flows, business rules, data requirements, and acceptance criteria.
Agile tools proficiency: Experience creating and managing epics, user stories, backlogs, workflows, and reporting in Jira or similar platforms.
Salesforce business analysis experience: Demonstrated experience gathering requirements and delivering enhancements within Salesforce. Strong understanding of Salesforce objects, data model, configuration, automation, reporting, security/sharing concepts, integrations, and the Salesforce delivery lifecycle.

Preferred Skills:

Salesforce domain experience: Experience supporting Sales Cloud, Service Cloud, Field Service, legal/contract workflows, or comparable business domains. Experience Cloud is a plus.
MuleSoft and integration experience: Familiarity with integration concepts, APIs, MuleSoft platform capabilities, and the business impacts of system-to-system data flows.
AI project experience: Experience supporting AI or machine learning initiatives and understanding of AI implementation considerations.
GenAI fluency: Comfort using approved generative AI tools (such as ChatGPT or Claude) to streamline documentation and analysis.
Technical documentation tools: Experience with Confluence, Lucidchart, or similar tools for process mapping and documentation.
Salesforce DevOps familiarity: Awareness of tools like Gearset or similar deployment and change-management platforms.

General Competencies:

Resourceful, neutral solution-oriented facilitation: Proactively investigate business problems by locating the right subject-matter experts, data, system capabilities, documentation, and prior solutions. Guide stakeholders through complex or conflicting needs using thoughtful questions, clear options, and transparent tradeoffs; help the group reach an informed decision while remaining neutral.
Adaptability: Ability to work across multiple technology domains and learn new platforms quickly.
Lifelong learner: Passion for continuous learning and embracing emerging technologies.
Collaboration: Strong interpersonal skills with ability to work effectively across technical and business teams.

Communication and Analytical Skills:

Excellent verbal and written communication skills: Confidently lead conversations with operational and frontline teams, explain complex concepts in practical terms, and create an environment where users can articulate needs, concerns, and process realities.
Detail-oriented: Highly organized with strong documentation skills and attention to detail.
Active listening: Skilled at asking clarifying questions, validating understanding, and distinguishing stated requests from underlying business needs.
Consultative facilitator: Skilled at leading discovery workshops across multiple stakeholder groups, surfacing hidden requirements and handoff dependencies, and translating findings into clear, testable, data-centric user stories and acceptance criteria.

Work Authorization and Job Location:

Must be authorized to work in the United States. IEM does not sponsor employment visas for this position, now or in the future.
Located in Austin, TX.
Position is planned for a hybrid work environment with work at Austin office and partially remote with some travel required initially to IEM facilities or for project kickoffs.

Benefits:

Competitive salary and benefits package
Opportunity to work with cutting-edge Salesforce, MuleSoft, and AI technologies
Collaborative and supportive work environment
Professional development and training resources

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

First Name

Last Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Preferred First Name

Preferred Last Name

Street Address

Apt, Suite, Etc. (If Applicable)

City

State

Select...

Zip Code

What is the highest level of education you have completed?

Select...

How many years of relevant professional experience do you have?

Select...

Are you a current IEM employee?

Select...

Have you ever been employed by IEM or IPS?

Select...

Are you legally authorized to work in the United States? (Proof of identity and eligibility will be required upon employment.)

Select...

Do you have an unrestricted right to work and remain in the United States without sponsorship now or in the future?

Select...

Can you perform the essential functions of the position for which you are applying, with or without reasonable accommodation?

Select...

This position will require onsite hybrid model presence in our Austin, Texas facility. Please confirm your ability to meet this requirement by answering below.

Select...

Are you at least 18 years of age?

Select...

What is your desired salary?

Is there anything else you would like us to know about you?

I acknowledge that: • The information I have provided in this application, including my resume and any supporting materials, is true, complete, and accurate. • Any false or misleading information may disqualify me from consideration, or if hired, may result in termination. • I authorize IEM (“the Company”) to verify the information provided, including employment history, education, and other relevant background information, in accordance with applicable laws. • Employment with the Company is at-will to the extent permitted by applicable law.

Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity?

Select...

How would you describe your racial/ethnic background?

Select...

How would you describe your sexual orientation?

Select...

Do you identify as transgender?

Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?

Select...

Are you a veteran or active member of the United States Armed Forces?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Industrial Electric Manufacturing’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Senior Business Analyst

Apply for this job

U.S. Standard Demographic Questions

Voluntary Self-Identification

Voluntary Self-Identification of Disability