Customer Service Representative

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About Us

Infinitum Electric has developed a breakthrough electric motor that’s significantly smaller, smarter, and more efficient. Our vision is to embed our technology in everything from HVAC systems to electric vehicles.

About the Role:

The Customer Service Representative is an administrative professional who serves as a primary contact for customer purchase order receipt, acknowledgement and sales order creation. The CSR is also responsible for handling internal communication between our Sales/BD department and Operations.  

Essential Functions:

• Review purchase orders for discrepancies in quantity, pricing, and billing information. 

• Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as Sales, Business Development and Finance departments. 

• Sales Contract processing: 

• Confirm all required documentation is present and request any missing documents. 

• Confirm purchase orders matche the end user Quote – Line by line if necessary. 

• Review final sales order for accuracy and clarity before entry. 

• Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records. 

• Build and maintain strong relationships with internal and external customers, demonstrating a customer-focus approach. 

• Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring performance against them. 

• Provide customer service support including providing tracking information, acknowledgments, and order status updates. 
• Review documents such as production schedules and work orders to ensure customer delivery dates are accurate. 

Top Three Skills: 

• Strong verbal and written communication skills
• Excellent attention to detail
• Customer satisfaction and customer relationships 

Qualifications:

• 2 to 5 years of experience in customer service/order entry, preferably in a manufacturing industry. 

• Ability to ensure customer satisfaction 

• Experience in managing customer relationships 

• High proficiency in MS products including Excel, Outlook, Word, and PowerPoint is required 

• Strong verbal and written communication skills 

• ERP knowledge 

• Excellent attention to detail 

• Excellent analytical, decision-making, and problem-solving skills 

• Ability to work collaboratively within a team environment 

• Must be comfortable working in a multi-cultural business environment 

• Ability to employ effective time management skills 

• Independently follow and execute work assignments 

• Must be able to work without supervision and a self-starter 

• Performs work under time schedules and stresses which are normally periodic or cyclical, including time-sensitive job stress, intellectual challenge, constant technical data feedback, and language barriers. 

• Associate’s or Bachelor’s degree in a related field 

• Experience in Salesforce CRM support cloud preferred 

Benefits:

We have created a community at Infinitum, where everyone feels a sense of belonging and is working together to achieve our goals.

• Comprehensive Health Coverage (Medical/Dental/Vision.
• Short-Term & Long-Term Disability Coverage
• Health Savings Account (HSA) – includes employer contributions.
• Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account
• 401(k) – Traditional and Roth
• Stock Options
• Open Paid Time Off (PTO)
• Paid Holidays
• Potential Relocation Assistance
• Flexible schedule – including hybrid possibilities
• Company Paid Lunch on Fridays
• Community Give-back Opportunities

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