Back to jobs
New

Sales Operations Manager - fully remote

US - Remote

What You Will Do In This Role

As the Sales Operations Manager you will be knee-deep in everything Sales Operations, including working with the Business Development and Customer Success teams to develop accurate forecasts and targets, administer bonus plans, and gather and provide customer and partner insights to improve business development strategies. Data is king here, and you’ll be harnessing our Salesforce data in a way that allows us to make smart business decisions while building the tools, dashboards, and processes that enable our teams to do what they do best while identifying any bottlenecks in the advisory process.

You will also own the relationship between our Salesforce consultants and Inflect and ensure that our continuing Salesforce implementation is on track and all internal stakeholders are kept informed of any updates or changes. It’s not all about Salesforce though, as you’ll be accountable for collaborating with Marketing, Business Development, Customer Success and Product & Engineering, continually assessing general operational efficiency and providing solutions for improvement. 

Who You Are

You naturally have an analytical mindset and you have a deep understanding of both business development and customer success processes. You might be a self-professed Salesforce nerd, but you also recognize your own areas for growth where Salesforce is concerned. You probably aren’t a Salesforce developer, but you like to spend time continuing to grow your Salesforce skills through training and hands-on experimentation. You hate it when data is inaccurate or inconsistent and leads to missed opportunities, so you understand that making Salesforce easy to use and understand for the Business Development and Customer Success teams is a priority.

You probably spend some of your free time reading about new technologies and like to think of new ways to do things. It energizes you when you find other people who love to do the same thing. If you can apply your learnings to your work it feels fantastic, but you won’t tolerate systems that aren’t user-friendly or don’t integrate well. Finally, you are hyper-focused on the company’s business goals. Everything you do -from drafting bonus plans to creating forecast models- is done with the company’s objectives in mind.

Who We Are

We’re revolutionizing the way companies buy and sell digital infrastructure, and we’re extremely proud of that. Digital infrastructure is the enabler of the internet and at the core of every industry. Traditionally it’s been bought manually through service provider sales people, resulting in high costs, slow procurement cycles, and services that don’t work the best - slowing down the ability of companies to build and hold back human innovation. Inflect’s marketplace and advisory are removing friction so any company can get what they need, when they need it, at the right deal terms. By achieving our mission, we unlock businesses to build and human innovation inflects!

Of course, we’re also a startup, and it’s important that you understand what that means if you work for us. We work quick, we work smart, we work hard, and the road to success is filled with some of the highest highs, but also has its fair share of lows. If you’re looking for the same thing day in and day out, this will not be the place for you. (And that’s totally okay!) We’re all owners of Inflect -full time employees receive option grants-, and we know that we’re the reason we’ll achieve our goals, or we’ll be the reason we don’t. So believe me when I say that we’re hell bent on achieving our goals. If this sounds like the kind of environment you would thrive in then we’d love to have you!

Day-To-Day Responsibilities

  • Analyze and improve internal business development workflows to ensure efficiency and alignment with company goals
  • Oversee Salesforce, ensuring accurate data entry and reporting
  • Interacting with independent sales agents to align processes
  • Interacting with our Service Provider partners on things like APIs, data and pricing updates, contracting and provisioning automations, etc.
  • Providing business performance analysis and generating reports to drive good decision-making
  • Working with the Business Development and Customer Success teams to develop accurate sales forecasts, ensuring targets are met.
  • Collaborating with Business Development and Customer Success teams to ensure they have the tools, processes, and information to improve their performance
  • Training new hires on how to use Salesforce
  • Assisting in setting company targets and tracking progress
  • Assist with the preparation of proposals, contracts, and other client-facing and partner-facing documents
  • Gather and provide customer and partner insights to Business Development and Customer Success teams
  • Document processes, ensuring that all workflows are standardized and repeatable
  • Evaluate, implement, and manage sales-related tools and technologies (e.g., CRM systems, analytics platforms)
  • Draft and administer bonus plans, ensuring clarity and accuracy in performance-based compensation

What Benefits We Offer

  • 100% remote work environment - seriously!
  • Fully covered health insurance options through a major health insurance provider for both you and your family (you pay $0)
  • Dental and Vision insurance available with widely used providers
  • Option grants begin vesting after year 1 - you own a piece of Inflect
  • Unlimited PTO
  • Typical amount of company holidays is 16+/yr (company holidays are based on the standard holidays in the US and Poland and can vary year to year)

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Inflect’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.