Enterprise Sales Consultant

About Infomedia

We offer automakers and dealers intelligent, data-driven solutions that drive success.

Our innovative SaaS, DaaS, and AI solutions help automakers and dealers turn their data into a strategic advantage—optimizing every stage of the vehicle and customer lifecycle. From selling genuine OEM parts both in-store and online, to delivering personalized, digital-first service experiences, we enable smarter, more connected aftersales operations.

Our AI-powered tools also transform knowledge management and accelerate technician and employee training, giving all teams faster access to accurate information and helping them stay up to speed with increasingly complex vehicle models.

We focus on connecting the entire automotive ecosystem, by bridging the gap between manufacturers, dealers, and customers, ensuring more efficient, transparent, and profitable experiences for all.

Position Summary

The Enterprise Consultant partners with automotive manufacturers, dealer groups, and enterprise customers to ensure successful adoption and ongoing value from Infomedia’s solutions.

We are seeking professionals who understand the automotive retail environment and can work closely with OEM leaders, dealer group executives, and dealership operational teams to drive meaningful business outcomes. Ideal candidates bring experience in dealership operations, automotive technology platforms, or enterprise client engagement within the automotive industry.

The Enterprise Consultant acts as a strategic advisor to enterprise clients by supporting the effective use of Infomedia products within dealership operations and service environments. The role focuses on strengthening OEM and dealer relationships, increasing platform adoption, and supporting operational improvements across dealer networks.

This position manages a portfolio of enterprise clients and collaborates cross functionally with product, implementation, support, and sales teams to deliver a consistent and high quality client experience.

Responsibilities

• Build and maintain strong relationships with OEM leaders, dealer group executives, and dealership stakeholders.
• Serve as the primary contact for assigned enterprise clients and ensure consistent engagement.
• Develop a strong understanding of dealership operations, service workflows, and client business objectives.
• Support OEM initiatives by partnering with dealer networks to improve adoption and effective use of Infomedia platforms.
• Provide guidance to dealership leadership and operational teams on best practices and platform optimization.
• Identify opportunities to improve client outcomes and operational efficiency within dealership environments.
• Develop and manage account plans for assigned enterprise customers.
• Monitor account performance, product adoption, and client engagement.
• Identify opportunities to strengthen partnerships and expand the use of Infomedia solutions.
• Provide consultative insight on industry trends, dealership performance, and service technology adoption.
• Translate client needs and operational insights into actionable feedback for internal teams.
• Support enterprise implementations, upgrades, and strategic client initiatives.
• Collaborate with internal teams including product, support, implementation, finance and sales to deliver coordinated client solutions.
• Represent the voice of the customer internally and support continuous improvement of products and services.
• Manage and resolve complex client issues while maintaining strong client relationships.
• Proficiency in all of Infomedia’s solutions
• Manage all aspects of the customer relationship including customer satisfaction and retention.
• Conduct quarterly business reviews
• Revenue growth and expansion. Identify and close upsell and cross-sell opportunities.
• Oversee contract management for each account
• Oversee financial management for each account including billing and revenue projections.

Qualifications

• Five to eight years of experience in enterprise account management, consulting, client success, dealership operations, or a related field.
• Experience managing strategic client relationships in a technology, SaaS, or automotive solutions environment.
• Strong communication, presentation, and stakeholder management skills.
• Ability to analyze client needs and translate them into practical solutions.
• Demonstrated ability to manage multiple enterprise relationships and priorities.

Preferred Experience

• Experience working with automotive OEM programs or dealership networks.
• Familiarity with automotive retail operations including dealership service and fixed operations.
• Experience supporting enterprise technology or digital platforms used within the automotive industry.
• Experience presenting to executive stakeholders.
• Experience with automotive eCommerce or digital retail platforms within dealership environments.
• Experience with digital service lane tools, service workflow technology, or data-driven service recommendations.

Ideal Candidate Background

• Dealership service leader, fixed operations director, or dealership operations manager.
• Enterprise client success or account management professional within automotive technology or SaaS.
• OEM field consultant or program manager supporting dealership networks.
• Implementation or consulting professional supporting dealership technology platforms.