Junior Agency Account Manager (Remote)

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. 
  
  INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

INFUSE is a B2B demand generation company that partners with agencies to help their end-clients drive pipeline and revenue through targeted media campaigns. We deliver measurable business outcomes at scale.

We’re looking for a Junior Agency Account Manager to join our team of five. You’ll own and manage a book of agency partners, acting as the primary point of contact and building strong, trusted relationships. Your core focus will be retaining and growing revenue across your agency accounts — helping them deliver demand generation results for their end-clients through INFUSE’s services, while identifying opportunities to expand the partnership.

While the role is remote-first, it’s also a genuinely client-facing position. You’ll be expected to meet agency partners and attend industry events in person, so you need to be someone who thrives in those environments and enjoys building relationships face to face as well as over a screen.

This is a great opportunity for someone with 1–2 years of experience in account management, client services, or B2B media who wants to develop commercially in a fast-paced demand generation environment

Key Responsibilities

• Manage a dedicated book of agency partners end-to-end, serving as the day-to-day contact for each agency
• Build and maintain strong agency relationships through regular communication, in-person meetings, and attendance at industry events
• Understand each agency’s end-client needs and position INFUSE’s demand generation services to support their goals
• Identify and pursue revenue growth opportunities within existing agency accounts through upselling and cross-selling
• Represent INFUSE at client meetings, conferences, and events — acting as an ambassador for the business
• Work closely with internal teams to ensure campaigns are delivered on time, on brief, and to a high standard for agency partners and their end-clients
• Monitor campaign performance and prepare agency-facing reports, translating data into actionable insights
• Conduct regular account reviews and QBRs (quarterly business reviews) with agency partners
• Maintain accurate and up-to-date records in Salesforce, including pipeline, activity, and forecasting
• Flag risks to agency account health early and work proactively to resolve issue in s
• Contribute to team processes, sharing learnings and best practices across the account management team

About You

• 1–2 years of experience in account management, client services, or a commercial role within B2B media, demand generation, or a related agency environment
• Personable, confident, and genuinely enjoy building relationships — you light up a room, not just a Zoom call
• Comfortable and energised by in-person client meetings, networking, and industry events
• Commercially minded with a genuine interest in growing revenue and hitting targets
• A strong communicator, both written and verbal, who can present confidently to agency stakeholders
• Organised and detail-oriented, able to manage multiple agency accounts and priorities simultaneously
• Experience using Salesforce (or a similar CRM) to manage accounts and pipeline
• Comfortable working remotely and managing your own time effectively
• A proactive, self-starter attitude — you don’t wait to be told what to do

Nice to Have

• Experience in B2B demand generation specifically
• Familiarity with content syndication, programmatic, or ABM campaigns
• Understanding of B2B buying cycles and how marketing drives the pipeline
• Experience working in or with media agencies

What We Offer

• A remote-first working environment with access to WeWork locations globally for in-person collaboration
• A small, close-knit team where your contributions are visible and valued
• Regular opportunities to attend client meetings and industry events
• The opportunity to develop your commercial and strategic account management skills in a growing company