People Services Specialist

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

 

About the role

As a People Services Specialist, you will be a key member of the People Services team, providing accurate generalist guidance and support to Employees & Managers pertaining to HR Policies and processes. You will be responsible for the delivery of administrative and transactional support across the Employee Lifecycle. You will manage task completion in Workday, resolve queries effectively, and promote compliance and self-service through Workday and supporting tools.

You will work closely with colleagues across People Services, Payroll, Benefits, HRIS, and People & Culture teams. This collaboration will ensure a consistent and positive employee experience. Additionally, you will maintain data accuracy, compliance, and service delivery.

This is a remote-working role reporting to the People Services Team Lead. There may be times when it is necessary to visit the office.

 

Responsibilities

Employee Lifecycle & Case Management

• Primary contact for people-related queries across the employee lifecycle, including employee job changes, probation, service awards, payroll-related activity, and offboarding.
• Provide timely and accurate responses in line with agreed Service Level Agreements, ensuring a "once and done" approach wherever possible.
• Accurately record and manage your work within the ticket management system, documenting all activity and outcomes.

Workday & Data Management

• Support the use of Workday by employees and managers, coaching and signposting to self-service.
• Monitor and manage task completion and follow up with employees and managers to ensure processes are completed correctly.
• Maintain data accuracy through regular auditing, data cleansing, and reporting.
• Produce reports and support data requests, including payroll inputs, audit requirements, and business reporting.

Payroll, Compliance & Governance

• Liaise with Payroll to ensure accurate processing, mindful of payroll cut-off dates.
• Ensure all transactions and documentation meet legal, statutory, SOx, and internal policy requirements.
• Maintain accurate and secure employee records, ensuring you apply correct filing, naming conventions, and document controls.
• Support audits by preparing, recording, and maintaining required documentation following governance standards.

Knowledge & Continuous Improvement

• Reference and review knowledge base articles, templates, letters, and guidance materials, ensuring content remains accurate, compliant, and aligned to Inizio's brand and EVP.
• Contribute to continuous improvement projects by identifying opportunities to improve processes.
• Participate in team meetings, projects, and change programs that support the ongoing development of People Services.

Collaboration & Service Delivery

• Work with People Services colleagues, the People & Culture teams, HR Centres Of Expertise, Finance (Payroll), IT and other teams.
• Manage shared mailboxes and support workflow prioritisation.

 

About you

Essential

• CIPD (or equivalent) qualification.
• Previous, demonstrable experience providing HR administration and transactional support.
• Knowledge of basic employment law and HR/Payroll practices.
• Demonstrable experience with Workday and ServiceNow.
• The ability to meet deadlines and prioritise a busy and varied workload.
• Responsive, with a customer service-minded approach.
• Proactively identify customer needs and take responsibility to resolve customer complaints.
• Good IT competence (Microsoft Office including Outlook, Excel, PowerPoint and SharePoint).
• Resilience and tenacity to see things through to conclusion.
• Initiative and drive to continuously identify 'better ways' of working to improve efficiency.

 

Desirable

• Experience of working in a HR Service that supports a global organization.
• Demonstrable experience of working in a HR Shared Services team.

 

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

 

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.

 

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