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Account Recovery Associate

Austin, in-person

Job Title: Account Recovery Associate
Reports to: Sr. Manager, B2B Account Recovery
Classification: Exempt (Salaried)

Role Summary

At inKind, we partner with restaurant operators through innovative financing solutions designed to fuel growth in the hospitality industry. The B2B Account Recovery Associate supports inKind’s recovery function by helping monitor partner account health, track recovery activity, and manage the operational processes that support successful resolution of delinquent balances.

This role works closely with the Sr Manager, B2B Account Recovery and cross-functional partners to maintain accurate records, monitor payment activity, and ensure recovery workflows are executed smoothly.

The position is operational and detail-oriented, with responsibility for maintaining the systems, documentation, and follow-up processes that allow recovery strategies to be executed effectively across the partner portfolio.

This role is ideal for someone who is highly organized, comfortable working with financial data and documentation, and interested in building experience in credit, recovery, or financial operations.

Who You Are

  • Detail-oriented and organized: You manage documentation, records, and follow-ups with precision and consistency
  • Operationally reliable: You take ownership of recurring processes and ensure nothing slips through the cracks
  • Analytical and curious: You are comfortable reviewing financial information and identifying potential issues in account activity
  • Clear communicator: You can professionally follow up with internal teams and external partners regarding payments, documentation, or account status
  • Comfortable with financial systems: You enjoy working in CRM and financial tools and maintaining accurate records
  • Eager to learn: You’re interested in developing expertise in B2B credit and recovery

Responsibilities / Essential Functions

  • Support the monitoring and administration of inKind’s B2B recovery portfolio by maintaining accurate records of delinquent accounts, payment plans, settlements, and account activity
  • Track settlement agreements and payment plans, including following up on scheduled payments and identifying missed or delayed payments
  • Assist with preparation, filing, and maintenance of UCC-1 financing statements and related documentation in coordination with Legal
  • Monitor portfolio activity to help identify accounts showing signs of payment risk or operational issues and escalate concerns to the Senior Manager of B2B Account Recovery
  • Maintain organized documentation related to contracts, settlement agreements, payment histories, and recovery actions
  • Support internal reporting by updating CRM and financial systems with accurate account status, recovery progress, and partner communication notes
  • Coordinate internally with Legal, Finance, and Account Management teams to ensure recovery-related documentation and account updates are accurately reflected across systems
  • Assist in preparing internal reports and summaries related to recovery activity, portfolio risk trends, and payment performance
  • Provide operational support during recovery negotiations by preparing account documentation, financial summaries, and relevant partner information
  • Help maintain and improve recovery tracking systems, workflows, and documentation standards

Minimum Qualifications

  • 1–3 years of experience in financial operations, collections, receivables, credit administration, or a similar operational role
  • Strong organizational skills and attention to detail
  • Comfort working with financial data, documentation, and payment records
  • Experience using CRM, financial, or data management systems (e.g., Salesforce, HubSpot, Excel, accounting systems)
  • Ability to manage multiple processes and deadlines simultaneously
  • Strong written and verbal communication skills

Preferred Qualifications

  • Bachelor’s degree
  • Experience in hospitality, restaurant operations, fintech, or financial services
  • Familiarity with credit, lending, receivables, or collections processes
  • Exposure to secured lending concepts or UCC filings
  • Experience working in a startup or high-growth company environment

Work Environment

  • Primarily in-office role based in Austin, Texas, with an expectation of at least four (4) days per week in office
  • Occasional travel to restaurant and hospitality partner locations
  • Exposure to restaurant, hospitality, and office environments
  • Standard business hours with flexibility as required for partner negotiations

Salary

  • $60,000 – $70,000 DOE + Benefits

Who we are:

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.

Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.

Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.



inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.

By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

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