Lead – Techstop Operations

InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact.

Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery.  Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide.

Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond.

At InMobi Advertising, you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit www.inmobi.com

Job Description – Techstop (Help Desk) Lead

About InMobi Group

InMobi Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Our businesses across advertising, marketing, data, and content platforms are shaping the consumer experience in a world of connected devices.

Recognized among CNBC’s Disruptor 50 list (2018 & 2019) and Fast Company’s World’s Most Innovative Companies (2018), we are consistently ranked among “Great Places to Work” in India. Our culture empowers InMobians to dream big, solve complex challenges, and seize new opportunities.

Join us as we push boundaries and drive innovations in mobile and digital technologies.

Position Details

Title: Lead – Corporate IT Support (Techstop) Location: Bangalore

Function: Corporate IT Employment Type: Full-time

About the Team

The Corporate IT team at InMobi ensures uninterrupted and scalable enterprise technology operations. The Techstop team serves as the first point of contact for IT support, delivering excellent end-user experiences while collaborating with cross-functional teams including infrastructure, network, and security to uphold high standards of IT service delivery.

Role Over-view

As the Lead – Corporate IT Support (Techstop), you will be responsible for managing the end- user support function across all business units. You will guide and mentor a team of IT support engineers, act as the point of escalation for critical IT issues and work closely with various departments to deliver a seamless technology support experience. This is a leadership role focused on operational excellence, team effectiveness, and continuous improvement through innovation.

Key Responsibilities

Team & Operation Leadership:

• Lead and mentor the IT support (Techstop) team to ensure SLA adherence and timely resolution of support tickets.
• Manage ticketing queues using ITSM tools and drive continuous improvement of documentation and knowledge base content.

Issue Escalation & Technical Support

• Serve as the escalation point for complex technical issues related to hardware, software, access management, and networks.
• Oversee onboarding/offboarding, device lifecycle management, and user provisioning

Collaboration& Stakeholder Engagement

• Partner with HR, Business Leadership, Security, Network, and Infrastructure teams to align support operations with business priorities.
• Drive alignment with internal IT compliance, audit requirements, and security

Automation& Innovation

• Identify opportunities for automation and AI-based enhancements (e.g., chatbot, ticket triage, analytics) within IT support operations.
• Recommend and implement modern tools and processes to improve service quality and team

Reporting & Analytics

• Prepare regular reports in Excel and dashboards to share insights on ticket trends, SLA compliance, and user satisfaction metrics with leadership.

Key Qualification

Technical Expertise

• Strong hands-on experience with:
  • Operating systems: Windows, macOS, and mobile
  • Enterprise tools: JAMF, Microsoft Intune, Azure AD, AD, Office 365, Exchange Online, SharePoint, and Teams.
  • Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi
• Exposure to scripting/automation tools such as PowerShell (preferred).

Leadership& Soft Skills

• Proven track record of managing IT support teams and driving operational
• Strong communication, customer service, and problem-solving
• Ability to manage high-pressure situations with a user-first

Security Awareness

• Familiarity with security practices like MFA, endpoint protection, and password

Why Join Us?

• Lead at Scale: Drive IT support excellence across a global
• Innovate Boldly: Influence the adoption of AI and automation in support
• Grow with Purpose: Build your career in a dynamic, fast-paced, and collaborative

The InMobi Culture

At InMobi, culture isn’t a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.

We thrive on challenges and seize every opportunity for growth. Our core values — thinking big, being passionate, showing accountability, and taking ownership with freedom — guide us in every decision we make.

We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.

InMobi is proud to be an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace.

Visit https://www.inmobi.com/company/careers to better understand our benefits, values, and more!