Back to jobs
New

Technical Training & Quality Manager

Remote - United States

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Scope of the Role: 

We are looking for a Technical Training & Quality Manager – AI Data to lead technical training, capability development, quality assurance, and continuous improvement for AI data programs.

The role will work closely with AI/ML, Data Science, Operations, Program Management, and Quality teams to ensure that teams working on data annotation, data preparation, model evaluation, RLHF, LLM training, AI response evaluation, and other AI-data workflows have the required technical capabilities and consistently meet client-defined quality standards.

The ideal candidate should combine strong technical understanding of AI/ML and data workflows with hands-on experience in training, quality management, process improvement, and large-scale operations

What You’ll Own:

Technical Training & Capability Development:

  • Design and execute technical training programs for AI data and annotation teams.
  • Develop training curricula, learning paths, assessments, certification programs, and refresher modules.
  • Train teams on AI/ML concepts, LLMs, Generative AI, NLP, data annotation, data labeling, model evaluation, prompt engineering, RLHF, and AI response quality.
  • Conduct Train-the-Trainer programs and build internal technical trainers.
  • Identify skill gaps through assessments, production performance, and quality metrics and create targeted upskilling plans.
  • Develop practical exercises, technical assessments, simulations, and certification frameworks.

Quality Management:

  • Own quality frameworks and standards across AI data projects.
  • Define and monitor quality KPIs, accuracy, agreement rates, defect rates, audit scores, rework, and productivity.
  • Establish quality calibration processes and conduct regular quality audits.
  • Analyze quality trends and identify root causes of recurring defects.
  • Partner with Operations and Program Managers to implement corrective and preventive actions.
  • Drive continuous improvement initiatives to improve accuracy, consistency, productivity, and turnaround time.

AI Data & Technical Operations :

Provide technical guidance for projects involving:

    • Data annotation and labeling
    • LLM evaluation
    • RLHF / human feedback
    • Prompt-response evaluation
    • NLP and text classification
    • Image/video/audio annotation
    • Generative AI evaluation
    • Data validation and enrichment
    • Model benchmarking and red teaming
  • Understand project guidelines, client specifications, annotation taxonomies, and evaluation rubrics and translate them into effective training and quality programs.
  • Work with SMEs and technical teams to resolve complex quality and interpretation issues.

Stakeholder Management:

  • Work closely with clients, Program Managers, Operations, Engineering, Data Science, and QA teams.
  • Participate in client calibration sessions and quality reviews.
  • Present quality dashboards, training effectiveness, RCA findings, and improvement plans to senior leadership.
  • Support new project launches through training needs analysis, SOP development, quality framework creation, and readiness assessments.

Continuous Improvement:

  • Identify opportunities to improve training effectiveness, operational quality, and process efficiency.
  • Use data and analytics to measure training ROI and quality improvement.
  • Drive automation and technology adoption in training and quality processes.
  • Standardize best practices across projects and delivery teams.

You’ll Thrive in This Role If You Have:

  • 8–12 years of experience in AI/ML, data operations, data annotation, AI training, quality management, technical L&D, or related areas.
  • Bachelor's/Master's degree in Computer Science, Engineering, Data Science, AI/ML, Statistics, or a related field.
  • Strong understanding of Artificial Intelligence, Machine Learning, Generative AI and LLMs.
  • Experience working with AI data / annotation / model evaluation projects.
  • Experience managing training and quality teams in a high-volume delivery environment.
  • Strong analytical and problem-solving skills.
  • Experience with Root Cause Analysis, CAPA, calibration, quality audits and process improvement.
  • Strong stakeholder and client management skills.
  • Excellent communication, presentation, and facilitation skills.
  • Ability to convert complex technical concepts into easy-to-understand training content.
  • Certifications in AI/ML, Quality Management, Six Sigma, instructional design or technical training are preferred.
  • Experience with AI platforms, annotation tools, LLM evaluation frameworks, or data-quality platforms.
  • Exposure to Python, SQL, analytics/BI tools, or automation would be an advantage.

The expected salary range for this position is $145,000 - $175,000 p/year, based on experience, skills, and qualifications.

 

Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. 

If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Innodata Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.