Technical Onboarding Support Analyst

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
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We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

We are seeking a Technical Onboarding Support Analyst! This role will work closely with clients to Onboard them to the XP Platform and help them troubleshoot any issue they may have during the process.  The ideal candidate possesses strong communication skills and is interested in learning more about our XP technology to help world-wide clients with their platform onboarding. In this role, you'll learn about a wide range of web-related technologies and be exposed to direct communication with clients.

 The Impact You'll Make:

• Provide exceptional onboarding support for new and existing Innovid Ad Measurement clients to assist in setting up their InnovidXP measurement portals
• Review and interpret client onboarding forms to accurately configure their InnovidXP Portals
• Ensure all client onboarding requests and instructions are followed precisely and timely
• Work cross-functionally to manage the prioritization and data-gathering efforts of Innovid’s Measurement clients
• Monitor client data signals for errors
• Troubleshoot technical implementations, and work closely with our TPM and Technical Support team to resolve any setup or technical issues
• Configure and Issue XP web response, action/KPI, and OTT impressions tags for external implementation
• Provide XP Pixel Validation to confirm client data signals reach Innovid data systems
• Configure and launch Client XP Portals
• Provide clients with instructions on how to upload linear spot files

What You'll Bring to Us:

• +1 year experience in a technical client-facing role
• Strong communication skills 
• Ability to manage multiple client requests simultaneously
• Detailed-oriented with a high degree of accuracy
• Familiarity with ZenDesk and/or Jira ticketing systems - an advantage
• Familiarity with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc) - an advantage
• Familiarity with Python - adv

What We'll Offer You:

• Unlimited Vacations
• Monthly Inflation updates
• Lunch Credit
• OSDE 410 as medical assurance 
• English lessons
• Gym coverage
• Internet coverage
• Stock Units (RSUs)
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training 
• Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages
• High visibility roles with a tremendous amount of growth potential 
• Global team and cross-company collaboration unlike anywhere else!

#LI-SK1

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.