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System Support Technician

United States, Burbank, CA

Insomniac is looking for its next System Support Technician. In this role you will be responsible for building/repairing PC Hardware and relocation support. First level support for all PC related problems and administration for both on-site and remote support. If this sounds like the opportunity you've been looking for, please read on.

Essential Duties and Responsibilities include the following:

  • Builds new PCs from component level.
  • Troubleshoots PC hardware problems and performs break/fix repairs, as necessary.
  • Provides re-location support including moving PC and PC related equipment as scheduled by studio.
  • Provides first level support for all PC related problems and escalates, as necessary. Issues may range from basic application support (Microsoft Windows, Office), to specific application support (Maya, internal tools), as well as PC Hardware issues/requests (upgrade PC, upgrade operating systems, upgrade peripherals) and network issues.
  • Provides remote support for employees outside of office. This includes administration of remote access tools and administration of remote applications such as Zoom, Teams, VPN, Duo, and others as required.
  • Helps setup, track, and deploy publisher’s proprietary hardware such as Development kits and Test kits.
  • Provides hardware inventory information through provided asset management software.
  • Other duties may be assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • In-depth knowledge of component level computer hardware and detailed knowledge of Windows 10 setup and troubleshooting.
  • Well organized, detail oriented, self-motivated, team player, and strong project and time management skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to sit and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: Due to the “hands on” nature of the required work, this position is expected to be performed on-premises at a full time or hybrid capacity. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places and vibration. The noise level in the work environment is usually quiet. Should be noted that will be subject to higher noise output in main server room. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.

 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

 

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. 

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

 

The estimated base pay range for this role is listed below.

$71,900 - $107,900 USD

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US Voluntary Demographic Question

 

Voluntary Self-Identification

Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.  
 
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  • Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability. 
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  • Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.

 

Disability

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Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team . Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

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