Head of Deployment Operations

About the role

The Head of Deployment Operations is a hands-on leadership role that is responsible for driving the successful execution of all of Inspiren’s deployments of Inspiren products and solutions, while ensuring seamless integration and operational efficiency as Inspiren continues to rapidly scale. This role involves strategic planning, team leadership, program management, vendor management, and the implementation of best practices to achieve world class service levels for our customers and our clinical success teams.

What you’ll do

Strategic Leadership: Develop and implement the deployment strategy aligned with organizational goals. Collaborate with senior management to identify and prioritize deployment initiatives.

• Team Management: Lead and mentor a team of Implementation leads and forward deployed engineers, ensuring projects are completed on time, within budget, and meet quality standards.
• Process Optimization: Analyze current deployment processes and identify areas for improvement. Implement automation and streamlined workflows to enhance efficiency and reduce deployment time.
• Cross-Functional Collaboration: Work closely with engineering, operations, clinical success, and product support teams to ensure successful deployments and resolve any issues that arise, including acting as the first-level technical support. This also includes communicating project status, risks, and issues to stakeholders. 
• Customer Engagement: Work closely with customers to understand their needs and ensure successful onboarding and implementation of products and services across the lifecycle.

Risk Management: Identify potential risks in deployment plans and develop mitigation strategies to minimize impact.Vendor Management: Manage relationships with external vendors and service providers to ensure quality and timely delivery of deployment services.Metrics and Reporting: Establish key performance indicators (KPIs) to measure the effectiveness of deployment operations. Regularly report on progress and outcomes to senior management.

• Technology Oversight: Stay updated on industry trends and emerging technologies related to deployment and operations. Evaluate and recommend tools and platforms that support deployment efforts.

About you

• Bachelor’s degree in engineering, information technology, or a related field
• 7+ years of proven experience in successful implementation of complex or large-scale customer-facing deployments.
• 3+ years of experience managing diverse teams, with strong leadership and team management skills.
• 3+ years of experience in a technical services/support environment, with a combination of hardware/software solutions
• Analytical mindset with problem-solving capabilities, with the ability to work under pressure in a fast-paced, scaling environment.
• Strong communication and interpersonal skills to collaborate effectively across teams and levels of the organization.
• Experience with automation tools and deployment frameworks is highly desirable. Proficiency in project management software and tools.
• Experience in a startup environment is a plus.