Head of IT

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry.  With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

At Instabase, we’re passionate about building software to advance the state of the art in computing. We’ve built a fearlessly experimental, customer-obsessed team who are making discoveries to fundamentally change how people build and consume business applications. Today, we’re partnering with the world’s leading companies to transform how they use data and technology. If these challenges excite you, we would love for you to join us.

Our IT Team is core to the growth of our organisation. This team works on a wide range of challenges, including providing support to over 250 employees in a professional manner - teams are distributed across North America, EMEA and Asia.

As Head of IT, you’ll play a key role in helping to define the IT strategy of Instabase as we scale globally. You’ll work closely with a number of teams, including, but not limited to Engineering, GTM and HR. As we scale you will play a key role in building new processes and continuously finding new ways to improve our infrastructure, security and systems. 

What you’ll do

• Developing the organization’s IT vision and translating it into actionable goals
• Directing the sourcing and implementation of new software and hardware
• Formulating and implementing business continuity and disaster recovery plans
• Coordinating IT activities to ensure the availability of network services and data
• Identifying future challenges in the IT landscape and developing mitigation strategies
• Overseeing departmental budgeting and forecasting within the organisation
• Directing IT staff recruitment and directly supervising employees
• Identifying security vulnerabilities and eliminating them with strategic solutions
• IT support for offices including networking, conferencing, and other technical solutions
• Vendor management and budgeting for IT and Security tools and services

About you:

• You have 5+ years of experience serving as a Head of IT with a strong track record of leading globally distributed teams across multiple time zones and cultural contexts.
• You’ve successfully defined and executed global IT strategies in fast-paced, hyper-growth environments, aligning technology initiatives with broader business objectives.
• You have experience recruiting, mentoring, and managing high-performing IT teams across various international regions, fostering collaboration and operational excellence.
• You are adept at managing outsourced IT service providers and vendor relationships, ensuring performance, compliance, and cost-efficiency while maintaining high standards of service delivery.
• You have led the selection, deployment, and lifecycle management of IT systems and infrastructure that support a company's growth, security, and scalability needs.
• You ensure robust, up-to-date IT policies and procedures are in place promoting governance, risk management, and compliance with relevant standards and regulations.
• You actively monitor and evaluate emerging technologies, assessing their potential impact and recommending adoption where they can deliver strategic value or improve operational efficiency.

• Flexible PTO: Because life is better when you actually live it!
• Instabreak Fridays: Enjoy 6 company-wide Friday breaks scheduled throughout the year, giving you long weekends to relax and recharge!
• Comprehensive Coverage: Top-notch medical, dental, and vision insurance.
• 401(k) with Matching: We’ve got your back for a secure future.
• Parental Leave & Fertility Benefits: Supporting you in growing your family, your way.
• Therapy Sessions Covered: Mental health matters— 10 free sessions through Samata Health.
• Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving.
• Lunch on Us: Enjoy a lunch credit when you're in the office.

#LI-hybrid

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.