Team Lead - Data Operations

Instawork’s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we’re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact.

As a Team Lead in a Demand Ops team, you will be responsible for overseeing and managing a team of 15 people and coordinating the operational process and the team’s operational performance. Your primary focus will be on ensuring the accuracy, completeness, and timeliness of data across various platforms and systems. You will work closely with cross-functional teams, including Biz-Ops, product, sales, and payroll to ensure that data meets the needs of the organization.

What You’ll  do?

• Leadership: Provide guidance, direction, and mentorship to a team of demand operation specialists and SME. Set clear goals, establish priorities, and ensure the team's performance aligns with organizational objectives.
• Data Quality Assurance: Implement and maintain processes for validating and verifying data accuracy, consistency, and integrity. Develop and enforce data quality standards and best practices to improve overall data quality.
• Project Management :  Manage short-term and long-term projects with 100% documentation and adherence to timelines. Additionally, you will also be responsible for defining the performance metrics, goals, accuracy metrics and training the agents for the project along with sending proactive updates to the stakeholders. Data Management: Oversee the collection, organization, and maintenance of data in databases and other systems. Ensure data is structured in a way that supports efficient retrieval, analysis, and reporting.
• Process Optimization: Identify opportunities to streamline and automate data management processes to improve efficiency and productivity. Collaborate with cross-functional teams to implement tools and technologies that enhance data operations.
• Cross-Functional Collaboration: Partner with Biz-Ops, product management, engineering, billing ops, and sales teams to understand data requirements and priorities. Collaborate on initiatives to enhance data for internal and external stakeholders.
• Performance Monitoring: Track key performance indicators (KPIs) related to data quality, timeliness, and operational efficiency. Analyze trends, identify areas for improvement, and implement corrective actions as needed.
• Training and Development: Develop training programs and resources to educate team members on data management best practices, tools, and technologies. Foster a culture of continuous learning and skill development within the team.
• Stakeholder Communication: Communicate regularly with stakeholders to provide updates on data operations, address concerns, and solicit feedback. Act as a liaison between the product data operations team and other departments within the organization.

What We're Looking For

• Bachelor's degree in business administration, information technology, computer science, or a related field. 
• Minimum of 2-3 years of experience in data management, operations, or related roles.
• Minimum 2-3 years of experience in people management while managing 10+ people. 
• Proven leadership experience, including managing and developing teams.
• Strong understanding of data management principles, project management principles and methodologies. 
• Proficiency in data analysis tools and technologies, such as SQL, Excel, and data visualization tools.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience in hiring, team building, and fostering a positive team culture.
• Experience working in the startup culture is a plus.

Office Location and Shift Timings:

• This position is based in Bangalore, India. The candidate must be willing to work from the office located in Bangalore.
• The candidate must be willing to work regular Indian shift timings and demonstrate flexibility to accommodate PST hours based on business needs.

Perks

Free  snacks • Health Insurance • Personal Insurance • Flexible Hours • Maternity/Paternity Leave • Broadband Reimbursement 

Instawork Values:

Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

Our Values 

• Empathy, Trust & Candor
  We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action
  We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning
  We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner
  We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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