Enterprise Support Specialist

Instawork’s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we’re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact.

As an Enterprise Support Specialist, you will play a crucial role in supporting our partners’ Vendor Management Systems (VMS). Your primary responsibilities will include worker assignment, timesheet creation, and billing processes to ensure the efficient and effective management of temporary workers supplied to our partners. You will be an integral part of our Partner Relations team, working collaboratively to maintain a seamless workforce management system.

Who You Are:

• Bachelor's degree required
• Minimum of 1 year of work experience, preferably in Business, Payroll, Revenue ops, VMS, invoicing
• Basic understanding of workforce management and VMS systems is desirable.
• Proficiency in Microsoft Office applications, especially Excel/Google Sheets.
• SQL knowledge is a plus.

Skills:

• Data Entry: Excellent data entry skills with a strong attention to detail.
• Communication: Effective written and verbal communication skills.
• Teamwork: Ability to collaborate effectively in a team environment.
• Technical Proficiency: Proficiency in Microsoft Office applications, particularly moderate to advanced proficiency in Excel/Google Sheets. 
• SQL Knowledge: Familiarity with SQL is advantageous.
• Invoicing/Billing:  Experience in creating invoices, running weekly payroll

Competencies:

• Attention to Detail: Ability to maintain accuracy and precision in data entry tasks.
• Collaboration: Capacity to work cooperatively with colleagues to achieve common goals.
• Problem-Solving: Aptitude for identifying and resolving issues efficiently.
• Adaptability: Ability to adapt to changing requirements and priorities.
• Learning Agility: Readiness to acquire new skills and knowledge, particularly related to workforce management and VMS systems.

What You'll Do:

Worker Assignment:

• Collaborate with the Enterprise Ops -US team to understand the partner’s workforce needs and VMS requirements
• Accessing both internal systems and external partner systems to gather pertinent information and data used to assign workers to specific VMS job order
• Ensure accurate and timely worker placements by partner requirements

Timesheet Creation:

• Generate and maintain timesheets for temporary workers either via CSV upload or manually input directly into partner’s VMS
• Verify and reconcile timesheet data to ensure accuracy
• Address any discrepancies or issues related to timesheets promptly.

Billing Process:

• Assist in the billing process by providing accurate payment information to the finance department
• Track and document billing information to facilitate accurate invoicing.
• Address partner inquiries related to billing and resolve any discrepancies.

Quality Assurance:

• Ensure that all data entered into the VMS system is accurate and up to date.
• Implement quality control measures to prevent errors and improve data integrity.
• Participate in regular audits and checks to ensure compliance with partner agreements.

Dispute Handling:

• Serve as the primary point of contact for resolving partner disputes.
• Investigate disputes thoroughly and collaborate with stakeholders for resolution.

Stakeholder Management:

• Establish and maintain positive relationships with vendor partners, and internal stakeholders.
• Understand stakeholder needs and ensure alignment with VMS processes.

Cross-Functional Coordination:

• Collaborate with cross-functional teams to optimize VMS processes and address business needs.
• Communicate effectively with team members for alignment and timely execution of tasks.
• Provide timely updates and reports to internal teams and partners as needed.
• Raise discrepancies, and questions proactively to run the process smoothly

If you are a detail-oriented individual with a passion for supporting workforce management processes and have the desire to grow within a dynamic organization, we encourage you to apply for this Enterprise Support Specialist position. Join our team and be part of the essential processes that drive the success of our partner relationships.

Our Values 

• Empathy, Trust & Candor
  We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action
  We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning
  We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner
  We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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