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In-House Claims Manager

San Francisco, California, United States

Instawork’s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we’re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact.

Instawork is hiring a Claims Manager who will be responsible for directly overseeing workers' compensation, occupational accident, and liability claims within our broader Trust & Safety and risk management program. This individual will play a crucial role in identifying, evaluating, and managing risk exposure that could result in human, physical, or financial loss. Collaborating closely with Legal, Trust & Safety, and a broader support teams, including external partners, brokers, and insurance representatives, the Claims Manager will implement new programs, enhance existing programs, and provide recommendations to management regarding rules and procedures.

Who You Are:

  • 5+ years in insurance claims adjusting or management, including workers’ compensation, occupational accident, and other injury and property damage claims;
  • Impeccably organized;
  • Detailed and process-oriented;
  • Thorough knowledge of insurance lines and insurance laws across the United States;
  • Composed handling high-priority escalations;
  • Excellent verbal and written communication; 
  • Ability to analyze, classify, and rate risks, exposures, and loss expectancies;
  • Marketplace risk experience preferred.

What You'll Do:

  • Report, oversee, monitor, and investigate insurance claims across all jurisdictions;
  • Support Instawork with workers’ compensation and occupational accident claims by running loss control surveys and training for teams involved in the claims reporting process as well as monthly data reporting requirements to carriers;
  • Partner with insurance carriers to mitigate loss by evaluating and implementing tools, including but not limited to investigators and nurse case managers;
  • Communicate frequently with internal stakeholders and third parties, including claims adjusters, brokers and other insurance personnel, injured Professionals, business Partners, doctors, and attorneys;
  • Participate in monthly claim reviews to steer claims towards resolution;
  • Maintain organized, accurate records of all claims and supporting documentation;
  • Provide regular updates to senior management on claims activity;
  • Analyze claims data to identify trends and areas for improvement;
  • Develop, implement, and improve scalable processes and training to build a best-in-class claims function.

For CA based applicants:

  • The base salary range for this position is $150,000 - $175,000. This position is eligible for equity in the form of stock options
  • This position is eligible for Instawork benefits, including:
    • A variety of medical, dental, and vision plans with coverage beginning on the date of hire
    • Flexible paid time off
    • At least 8 paid company holidays annually
    • Phone stipend
    • Commuter stipend
    • Supplemental pay on qualified leaves
    • Employee health savings accounts (HSA) contribution
    • Flexible spending plans
    • 401K plan
    • Perkspot - discount program through Lumity

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

#LI-Onsite

Our Values 

  • Empathy, Trust & Candor
    We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

  • Bias for Action
    We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

  • Always Be Learning
    We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

  • Act Like an Owner
    We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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