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IT Generalist

San Francisco, California, United States

Instawork’s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we’re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact.

We are seeking a new member for our IT team.  As an IT Generalist, this person will help build and maintain a broad array of enterprise systems, networks, and technologies. Reporting to the Head of IT and Security, this role serves as a critical member of the IT team. It requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability to learn quickly and adapt to various challenges. You will identify and build solutions that impact business processes and workflows, interfacing both internally and externally with vendors and consultants to support technology solutions. This position requires the employee to be in the office 5 days a week.

Who You Are:

  • Bachelor’s Degree or higher in Computer Science or a related field
  • 2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations
  • 2+ years of working experience with agile methods and processes
  • Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements
  • Strong communication skills, attention to detail, and ability to self-organize
  • In-depth experience with Google Workspace/G-Suite management
  • Experience in troubleshooting techniques (including RCA) and ticket triage
  • Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android
  • Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud
  • Experience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies
  • Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)
  • Ability to meet deadlines and follow through on assigned projects
  • Ability to work in a changing environment while maintaining quality and productivity
  • Ability to plan, drive, and support multiple concurrent projects and initiatives

What You'll Do:

  • Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.
  • Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.
  • Work with external IT partners/vendors to coordinate the delivery and return of IT assets
  • Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.
  • Provide on-site IT/network support for internal employees when needed
  • Support higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes
  • Maintain updated IT documentation
  • Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team members.
  • Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our team and business.
  • Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.
  • On-call duty as rotation requires (global time zone)

Nice to Have:

  • 2+ years of working experience with software development or security engineering
  • Experience with service automation through coding/scripting
  • Experience with Django development framework (Django admin)
  • Experience with ITSM and HRIS integrations
  • Experience with IT and InfoSec/Privacy industry-standard compliance frameworks
  • Experience with VPN and/or Zero Trust configuration
  • Experience with Cloud (e.g., AWS, GCP) and containerized environment
  • Ability to learn/work with networking devices configuration and troubleshooting, e.g., firewalls, switches, and routers/access points

For CA-based applicants:

  • The base salary for this position is $60,000 - $90,000
  • This position is eligible for equity in the form of stock options
  • This position is eligible for Instawork benefits, including: 
    • Variety of medical, dental, and vision plans with coverage beginning on the date of hire
    • Flexible paid time off
    • At least 8 paid company holidays annually
    • Phone stipend
    • Commuter stipend
    • Supplemental pay on qualified leaves
    • Employee health savings accounts (HSA) contribution
    • Flexible spending plans
    • 401K plan
    • Perkspot - discount program through Lumity

#LI-JG3 #LI-Onsite

Our Values 

  • Empathy, Trust & Candor
    We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

  • Bias for Action
    We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

  • Always Be Learning
    We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

  • Act Like an Owner
    We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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