Content Operations Manager

About Instead

Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline.

Instead's investors include Sarah Guo from Conviction (conviction.com) and many of our customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer, Bloomberg — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG.

Instead is an Innovation Award Finalist in CPA Practice Advisor. Instead's CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40.

About this role

As our Content Operations Manager, you will be responsible for overseeing and streamlining the content creation, review, and deployment process. You will manage editorial workflows, ensuring that content is reviewed, approved, and published efficiently while aligning with strategic marketing objectives. This role requires strong project management skills, the ability to coordinate across time zones, and a sharp eye for process optimization.

This is an ideal role for someone who thrives in fast-paced, high-volume content environments and can effectively manage multiple stakeholders across different teams.

What You'll Do

• Manage high-volume content production, ensuring the timely creation of hundreds of blogs, and newsletters per quarter while maintaining quality and consistency.
• Oversee content submissions, reviews, and approvals, ensuring smooth collaboration between writers, editors, and stakeholders.
• Track and implement edits based on reviewer feedback to maintain accuracy and compliance.
• Coordinate content timelines and workflows, optimizing processes to meet strategic marketing goals.
• Facilitate cross-team collaboration between US and India teams, ensuring deadlines are met.
• Manage workflows, streamline feedback, and track progress for marketing content writers and marketing admins.
• Maintain content guidelines and document processes to ensure consistency and efficiency.

What You'll Need

• 3-5 years of experience in content operations, editorial project management, or marketing program management.
• Strong background in content production, editing workflows, and marketing project management.
• Experience working with distributed teams across different time zones (US & India preferred).
• Proficiency in project management tools (e.g., Asana, Google Suite).
• Ability to coordinate multiple stakeholders and ensure timely content approvals.
• Applicants must be willing to work in Hyderabad

Equal Opportunity Employer - M/F/D/V

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.