Sr. Corporate Partner Success Operations Manager

At InStride, people are our purpose. 

We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike. 

As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. 

Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth.

No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you. 

To get a better feel for our culture, watch more here.

Candidates must be located in one of the following states to be considered eligible for employment: AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MD, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, WI. 

What we're looking for:

We are in search of a highly adept problem solver, capable of engaging with cross-functional teams to drive both operational and strategic initiatives for InStride, its corporate partners (employer clients), and the corporate partner success team.. This position reports to the Director, Operations. 

Skills we’d love to see you show off:

• Operational Excellence: Demonstrated ability to optimize processes, systems, and tools for enhanced efficiency.
• Technical Proficiency: Proficient in CRM tools like Salesforce and experienced with project management and data analysis tools.
• Problem Solving and Analytical Skills: Exceptional capability to analyze data, identify trends, solve problems, and make informed, data-driven decisions.
• Leadership: Proven ability to lead cross-functional teams and manage projects to successful completion.
• Communication: Outstanding verbal and written communication skills, capable of conveying complex information persuasively.
• Strategic Thinking: Ability to develop innovative solutions and implement strategic improvements.

Who you are:

• Five (5) years of B2B consulting, customer success, management consulting, or corporate strategy with Enterprise companies.
• Strong executive presence with the ability to influence and collaborate with individuals at all levels, including C-Suite leaders.
• Strong business acumen and analytical skills, with the ability to translate data into insights and solve problems with a process-oriented mindset.
• Uphold the highest level of integrity with outstanding interpersonal, verbal and written communication skills.
• Proficiency in Microsoft Products, Google Suite, Salesforce, Confluence, and ability to quickly learn new tools and software.
• Driven, self-motivated and hardworking with a growth mentality.
• Thrive in a fast-paced environment; can pivot quickly and work autonomously.
• An enthusiastic and creative leader with the ability to inspire others.
• Demonstrated desire for continuous learning and improvement.
• Passionate about the InStride customer experience and changing lives of people.
• Willing to travel as needed (up to 10%).

How you will create impact:

Client Success Operations

• Partner with cross-functional teams to solve operational challenges and facilitate the scoping and roll-out of systems, processes, tools, and reporting.
• Drive collaboration with business development, marketing, product, support, academic partner success, and implementation teams to help corporate partner success operations function effectively.
• Be the client-facing expert on education program administration, Learner taxes, tuition reimbursement, and franchise programs.

Client Success Enablement

• Deliver the right training, resources, support, and tools to the corporate partner success team so they are fully equipped to help clients achieve their goals. This includes employee onboarding, training, and customer success enablement activities.
• Prepare and facilitate cross-functional and corporate partner success meetings, coordinating materials for monthly executive review meetings, and ensuring the alignment of sales and success teams.
• Track and support the timely delivery of corporate partner data requests and personally maintain accurate data on customer accounts within the Salesforce customer success platform.
• Ensure the timely resolution of production support tickets to meet the expectations of our corporate partners.

Client Success Strategy

• Identify and recommend strategic improvements to our business model and processes to better serve existing corporate partners.
• Develop a voice of the customer program by aggregating feedback and identifying trends via NPS, CSAT, and other feedback mechanisms.
• Develop and drive client advocacy activities including an advisory board, references, testimonials, success stories, and other advocacy efforts to drive impact.
• Define customer segmentation strategies and develop a comprehensive customer health model.
• Apply best practices from the industry to InStride and maintain the roadmap of customer success initiatives.

We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role!

Benefits @ InStride 

As an organization that champions investing in people, it’s critical we walk the talk. That’s why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1. 

This role is also eligible for the following benefits:

• 401(k) plan with company match 
• Flexible vacation policy
• Paid family leave
• Best-in-class health care benefits
• And more!

InStride Diversity and Inclusion Statement

At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

If you have a disability or special need that requires accommodation, please let your recruiter know. 

Policies & Disclosure 

InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time.

 For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.

Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@instride.com.

About InStride

InStride is a tech-enabled services company that is pioneering new approaches to workforce education solutions with a mission of driving meaningful social and business outcomes by unlocking access to life-changing education. In collaboration with quality academic institutions, we enable employers to provide career-aligned, debt-free education through a personalized, digital platform and a consultative service model. To learn more, visit: https://www.instride.com/