Enrollment Specialist

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. 
• Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

The Enrollment Specialist (internally known as the Patient and Family Intake Specialist) plays a critical role as the front-line representative of our organization. As an Enrollment Specialist, you are responsible for patient and family engagement and serve as the point of contact for prospective families with questions about our program. You are a champion for patients and fight for those who have struggled to find care or bounced around the system. Core responsibilities include managing new applications to our program, educating patients and families about InStride, and helping to determine program fit. 

This position requires close collaboration across psychiatry, therapy, and coaching disciplines as well as our patients and families, so strong communication skills and a customer-service orientation are key to success. If you are energized by establishing and enhancing positive relationships with patients and families, care team members, and your colleagues, this is the perfect role for you.

Responsibilities:

• Patient and Family Education: 
• Serve as the initial point of contact for patients and families seeking information about InStride Health. 
• Educate families and patients about our treatment program, including the approach, methods, and expected clinical outcomes.
• Relationship Building:
• Foster relationships with patients and families by providing support and reassurance throughout the intake process and providing an empathetic listening ear.
• Act as a liaison between patients, clinicians, and administrative staff, to ensure effective communication and a smooth transition to the clinical team.
• Process Navigation: 
• Guide families through the application process and ensure they have everything they need to move to the next step.
• Convert interested patients and families into enrollments.
• Documentation and Process Management:
• Maintain accurate, detailed, and up-to-date records of all interactions with patients and families across internal systems.
• Team Collaboration:
• Work closely with other members of the intake team, clinicians, administrative staff, and leadership to ensure a cohesive and efficient enrollment process.
• Coordinate with the business development team to support referring providers, as needed.

What You Need to Succeed in the Role

• Experience in an inside sales role, or comparable experience where forming relationships has been key to championing a program and/or product
• Experience working as a part of a multifaceted, collaborative team
• Experience working in a fast paced environment

Why Join Our Team

• Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
• Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
• Ability to help hundreds of children and families access desperately-needed evidence-based care
• Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
• Fully virtual: work from the comfort of your home with periodic in-person retreats

Commitment to Diversity, Equity, Inclusion, & Belonging

One of the core values we are passionate about in InStride is building an inclusive and equitable environment where we celebrate all identities. We strongly believe that every member on our team enriches our InStride family; the individual voices help us provide better care for families. Therefore, we invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.

Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (talent@instride.health) to verify its authenticity.