Director of Clinical Quality

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. 
• Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

The Director of Clinical Quality will provide strategic and operational leadership for InStride’s Clinical Quality function. As a newly created position reporting to the Chief Clinical Operations Officer, this leader will establish the vision, standards, and governance frameworks that guide clinical quality across the organization.

You will be responsible for building foundational quality infrastructure, supporting accreditation and compliance, and driving clinical quality initiatives in partnership with Clinical, Operations, Data, Product, and Compliance leaders. This is a unique opportunity to take ownership of a growing function and make a measurable impact on care delivery, patient outcomes, and provider experience.

Key Responsibilities

Clinical Quality Strategy & Program Development

• Lead the development, execution, and evaluation of InStride’s Clinical Quality Management Program (QMP), including the annual program description, work plan, and evaluation.
• Collaborate with clinical, operational, data, and executive leaders to define and track quality goals aligned with InStride’s mission and business objectives. 
• Act as a thought partner to senior leadership on emerging clinical quality needs, risks, and opportunities.
• Set quality standards and partner with senior leaders to ensure organization-wide adoption and consistent application.
• Support a responsible, strategic, and proactive approach to integrating AI-enabled tools into clinical and operational workflows, ensuring they enhance quality, safety, and consistency while aligning with regulatory and ethical standards.
• Define future quality team structure and staffing needs as the function grows.

Quality Monitoring, Improvement, and Reporting

• Maintain and enhance the Clinical Quality Scorecard in partnership with the Quality Management Committee (QMC); identify and monitor key performance indicators.
• Oversee enterprise-level quality data governance, ensuring accuracy, consistency, and actionable insights for decision-makers.
• Facilitate clinical quality audits and monitor trends to inform continuous improvement and proactive risk mitigation.
• Collaborate with data, clinical, operations, and compliance teams to develop and implement quality improvement initiatives that improve patient experience, outcomes, and equity.
• Oversee patient and provider satisfaction surveys; analyze results and present insights to internal stakeholders and the QMC.
• Define and track KPIs for quality initiatives, audit outcomes, accreditation readiness, and delegated PC performance.
• Lead or support monthly, quarterly, and ad hoc reporting required by the Professional Corporation (PC) delegation agreement, ensuring the PC President has clear, timely visibility into InStride’s performance, compliance status, and adherence to all contractual expectations.

Committee & Cross-Functional Leadership

• Convene and manage quality-related committees and workgroups; set agendas and drive outcomes aligned with organizational quality, compliance, and strategic priorities.
• Educate and support internal teams on quality improvement tools, methodologies, and standards.
• Represent Clinical Quality in senior-level discussions and strategic planning forums.
• Educate and support internal teams on quality improvement tools, methodologies, and standards.
• Foster a culture of clinical quality by mentoring others and embedding best practices into workflows across the organization.

Accreditation & Regulatory Compliance

• Serve as the organizational owner for accreditation readiness (e.g., NCQA, URAC) and PC delegation requirements, ensuring systems, documentation, and operations meet all standards.
• Assess the need for and potentially pursue future accreditation and/or NCQA CVO certification, depending on payor requirements and the evolving regulatory landscape.
• Serve as a subject matter expert and liaison across teams on accreditation and relevant regulatory requirements.
• Lead or support preparation for audits (e.g., payor, accreditation, internal), including response plans, reporting, remediation, and corrective action implementation.

Qualifications

• Master’s degree in a relevant field (e.g., healthcare administration, public health, behavioral science, project management).
• Active clinical licensure (e.g., RN, LCSW, LPC, LMFT) preferred.
• 4+ years in a healthcare delivery setting (e.g., provider group, managed care organization, hospital).
• 5+ years in quality management and/or quality improvement, with a focus on data-driven improvement efforts.
• Demonstrated experience leading a clinical quality function or major quality initiative at the organizational or business-unit level.
• Familiarity with accreditation and regulatory frameworks (URAC, NCQA, CMS, HEDIS).
• Demonstrated expertise in quality frameworks, tools (e.g., PDSA, RCA), and data interpretation.
• Strategic thinker who can translate regulatory requirements and clinical insights into operational plans.
• Exceptional project management, written communication, and stakeholder engagement skills.
• Highly organized and able to prioritize and manage multiple complex, cross-functional initiatives in a fast-paced, mission-driven environment.

The expected annual base salary for this role is between $135,000-$160,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, etc. In addition to base compensation, this role offers a target performance-based bonus.

Why Join Our Team

• Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
• Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
• Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care
• Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
• Fully virtual: work from the comfort of your home with periodic in-person retreats

Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)

We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:

1. Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
2. Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.

We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.

Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (talent@instride.health) to verify its authenticity.