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IT Support Engineer

Hybrid - Cambridge, MA

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Why us? 

Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America of 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 22, 21, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management.  Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success.

Join us if you like

  • $1.3 Trillion market opportunity
  • MIT alumni founders
  • Female-led startup
  • $130M total funding
  • Strong leadership team with experience from many successful start-up’s around the world

Seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining employee laptops, peripherals, and business applications. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

Responsibilities

  • Procure, configure, and support Windows and Mac devices.
  • Provide technical support and troubleshooting for MDM-related issues, ensuring high availability and performance.
  • Maintain IT systems and infrastructure, including hardware, software, and networks.
  • Provide training to users on the use of IT systems and hardware.
  • Create and maintain documentation of IT processes and system configurations.
  • Analyze support tickets to spot underlying trends and potential issues.
  • Manage and automate onboarding and offboarding processes.
  • Develop support scripts utilizing Powershell and/or bash.
  • Participate in business-wide meetings to provide insight into technical requirements.

Qualifications

  • Associate's or bachelor's degree in computer science or a related field.
  • 2+ years of experience in a technical support role.
  • Certifications are preferred, but not required.
  • Working knowledge and expertise with a variety of software, hardware, and applications.
  • Experience with developing scripts in languages such as Powershell and bash.
  • Willingness to solve complicated problems and see projects through to completion.
  • Analytical skills to study problems and records, and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Strong interpersonal communication and relationship-building skills.
  • Ability to manage time and effectively prioritize numerous projects at one time.

 

Benefits

  • Competitive compensation
  • Generous stock options
  • Health, Dental Coverages
  • 401K plan with match
  • Unlimited PTO
  • Generous company holiday calendar
  • Learning & Development Stipends
  • Paid Family Leave
  • Social impact volunteer time
  • Catered lunches in the office
We are proud to be an Equal Employment Opportunity and Affirmative Action employer.

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