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Sales Team Lead

United States

Sales Team Lead

Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required

About the Role

Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.

Minimum Qualifications

  • 3+ years of outbound call center sales experience with formal or substantial leadership responsibility
  • Demonstrated success coaching sales representatives to improve measurable performance
  • Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics
  • Ability to address performance gaps directly, set expectations, and follow through on accountability
  • Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers
  • Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST

What You’ll Do

  • Lead, coach, and develop a remote outbound sales team
  • Monitor sales performance and identify coaching priorities
  • Conduct call reviews, roleplays, and targeted feedback
  • Set clear expectations and manage performance gaps
  • Support escalations and reinforce sales standards
  • Partner with management on goals and process improvement
  • Maintain team accountability for policies and performance

Preferred Experience

  • Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership
  • Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience
  • Remote call center leadership experience

Why Join Us

  • Fully remote leadership opportunity
  • Direct influence on sales performance and agent development
  • Health, dental, vision, life, and disability insurance
  • 401(k) match and paid time off

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.

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