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Call Center Trainer

United States

Call Center Trainer

Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST

About the Role

Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.

Minimum Qualifications

  • 2–5 years of call center experience in sales or customer service
  • Hands-on experience delivering call center training, coaching, onboarding, or agent development
  • Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
  • Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback
  • Ability to create or improve training materials, scripts, job aids, or learning activities
  • Proficiency with Google Workspace, presentation tools, and learning management systems
  • Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned

What You’ll Do

  • Facilitate virtual training for new and existing agents
  • Coach agents through live call monitoring and roleplay
  • Provide specific one-on-one performance feedback
  • Develop and update training materials and sales exercises
  • Use knowledge checks and practice to reinforce learning
  • Identify root causes behind skill and performance gaps
  • Document training outcomes and escalate performance risks

Preferred Experience

  • Experience in a sales-driven contact center
  • Experience measuring training effectiveness or agent performance improvement
  • Curriculum design, train-the-trainer, QA, or performance-coaching experience

Why Join Us

  • Base salary plus annual incentive opportunity
  • Fully remote work environment
  • Health, dental, vision, life, and disability insurance
  • 401(k)/Roth IRA match and paid time off
  • Free counseling services, FSA offerings, and employee discounts

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.

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