Strategic Accounts Director

Remote, United States

About us 

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. 

We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively. 

 

Summary 

The Strategic Accounts Director guides the strategy and vision for Intellum’s marquee clients, by aligning resources, activities, and decisions - both internally and externally. In this capacity, you’ll serve as a strategic consultant and trusted advisor to the client focusing on their specific needs and business challenges. This role focuses on building deep, lasting relationships, orchestrating stakeholders, delivering value, and ultimately contributing to revenue growth.

Key Responsibilities:

  • Set the overarching vision and goals, ensuring both internal and external stakeholders understand where the client is headed.
    • Ensure all departments, teams, and initiatives are working together toward shared objectives
    • Assess risks, identify challenges, and ensure the team can pivot when necessary
    • Serve as a communication bridge between Intellum and client, maintain trust and secure buy-in for future plans
  • Develop detailed account plans outlining goals, strategies, and tactics for strengthening client relationships and achieving growth.
  • Foster working relationships with key system integrators, such as external consulting firms, or third parties
  • Develop and Lead Quarterly Business Review / Executive Business Review presentations for key program areas.
  • Lead or oversee renewal and ARR expansion strategy and execution. 
  • Provide account updates to the senior sales management team. 
  • Provide direction and collaborate with assigned Principal Strategic Relationship Manager(s).
  • Represent Intellum in strategic client discussions, showing expertise and reinforcing our brand. 
  • Advocate for client within our organization, influencing product roadmaps, etc. 
  • Oversee the implementation of strategies and measure client’s effectiveness. Analyze performance metrics and lead adjustments to optimize outcomes. 
  • Support client in designing and executing outreach programs (e.g., summits, advisory boards, executive touchpoints) to further engagement with their user base.

You will be measured on:

  • Retention Metric
  • ARR Growth Attainment

Key Competencies:

  • Strong Customer Focus
  • Managing Complexity 
  • Situational Adaptability
  • Effective Communication
  • Driving for Results/Bias for Action
  • Business Acumen

Required Experience:

  • 10+ years of experience in relevant client-facing roles, such as Management Consulting, Customer Success, or Account Management, with a focus on large enterprise clients.
    • 5+ years relevant experience leading teams
  • Proven experience working with high-profile clients (e.g., FAANG companies), managing complex, multi-layered relationships.
  • Track record of working with or leading with system integrators 
  • Deep understanding of SaaS platforms, LMS, CMS, or similar tools.
  • Experience strategically analyzing ambiguous situations to provide targeted solutions
  • Bachelor’s degree in a related field or equivalent experience.

#LI-JS1   #LI-Remote

BENEFITS

  • Medical - 100% of employee premiums for selected individual plans
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • $3,000 annual educational funds (“Boost Budget”)
  • LinkedIn Learning
  • 401(k) plus matching (US Based Only)
  • Unlimited PTO
  • Calm subscription
  • Annual Company Retreat

 

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at careers@intellum.com. 


If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to careers@intellum.com to inquire about specific pay ranges.

 

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