Customer Success Engineer

We are joining the Interchain Foundation, and are rebranding Skip to Interchain Inc., as we become the ICF’s main development, product, and growth subsidiary! Read the announcement to learn more.

Who we are

📌 Interchain Inc (formerly, Skip) leads development for the Cosmos Hub, ecosystem, and stack -- the leading platform for building sovereign, interoperable blockchains. We're dedicated to offering developers full-stack programmability, complete ownership of their economics, and best-in-class distribution to users everywhere.

Our mission is to build a more free, more fair internet with the Cosmos platform at the core. The best teams already build with Cosmos across every category: defi (dYdX, Osmosis, Injective), infrastructure (Babylon, Celestia, Initia),  Depin/AI (Akash, Artificial Superintelligence Alliance, Allora), privacy (Nillion, Penumbra), and many more. We want to help these teams and many more help bring the values of sovereignty and decentralization to the rest of the internet by developing the Cosmos stack and hub. 

We focus on hiring the core team and senior talent to work together in person in NYC to build a collaborative and supportive culture. But we’re still open to hiring best-in-class remote talent anywhere within 6 hours of the NYC timezone.

Core team member responsibilities

1. Work to solve hard technical problems at the cutting edge of blockchain research alongside the founders.
2. Be empowered to make bold technical and strategic decisions.
3. Play a critical role in determining the people we hire, our culture, our engineering practices, and the products we ship.

How we work

1. We value ambition, work ethic, and m (slope) over prestige, accomplishments, and y-intercept. - This means initiative, self development, and adaptability are non-negotiable, even for the most experienced candidates.
2. We value thoughtful and contentious dialogue over siloed and unilateral decision-making.
3. We value acknowledging uncertainty/weakness and seeking support over unabated confidence and solo performances.
4. We’re obsessive about documenting everything, learning, and shipping as fast as possible with short feedback cycles. 

Interchain Inc is committed to inclusion.

Interchain Inc. is committed to fostering a diverse and inclusive workplace and strongly encourages individuals from underrepresented backgrounds to apply. We believe the purpose of crypto is to expand who has agency in society, which starts at home, by empowering people with diverse gender identities, ethnic backgrounds, and life experiences within our own organization. Interchain Inc. offers dedicated mentorship to support personal growth and a bright career in crypto.

Benefits

✈️ 18 days of paid leave

🧑‍⚕️ Premium health insurance

🏦 Competitive regional compensation and token compensation

📁 Office space and accommodations for remote work

👉 We’re open to arranging paid work trials with potential hires because we think interviews give a very limited view of candidates and the company.

Description

We are looking for a Customer Success Engineer to drive customer and developer success for current and prospective chain builders using the core Cosmos stack (Cosmos SDK, CometBFT, Cosmos EVM, and IBC).

The person in this role will be our main touchpoint to the growing ecosystem of Cosmos chain builders. You will be responsible for understanding our customers deeply (their ambitions, painpoints, blockers, needs, etc.), and driving our product and engineering efforts to be focused on accelerating their success. This is a high-impact role with a lot of space to design, build, and execute on the system to ensure Cosmos chain builders are continuously achieving greater feats.

Role Responsibilities

• Ensure developers continually choose our products and can integrate / work with them seamlessly.
• Ensure partners and customers feel heard and prioritized by our team, with their feedback reflected in our products.
• Ensure product teams are well informed about how our partners, developers, and customers feel about the product (what they love, outstanding painpoints, and missing functionality).
• Ensure the day-to-day technical needs of customers and developers are met so engineering and product teams can focus on building products.
• Ensure marketing, BD, and growth can create marketing materials, conduct sales calls, and understand customer profiles for highly technical products.

Qualifications

Required

• Incredible at learning how new technologies work and are able to teach others how to use them effectively.
• Excellent at coordinating across product, engineering, operations, growth, and customer support.
• Strong communication skills both conversational (with customers, partners, and internal teams) and in technical writing (documentation and guides).
• Comfortable on the frontlines receiving both positive and negative feedback, handling contentious situations with grace and positivity.
• Ability to build high-leverage, easy-to-use tools that automate away repetitive and time consuming tasks.

Bonus

• Experience building with the Cosmos SDK.
• Deep knowledge of Cosmos products and technologies including the Cosmos SDK, IBC (protocol and relayer software), Cosmos Go (formerly Skip Go), Cosmos EVM, CosmWasm, Cosmos web tooling (CosmJS, Cosmos Kit, Graz, InterchainJS), Cosmovisor, Cosmos Chain Registry, etc.