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Relationship Manager, Key Accounts

Chicago, Illinois

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

As a member of Intercom’s Key Sales Team, you will be leading the growth of our existing business. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We are customer obsessed, and everything we build is in effort to improve the customer experience.

As a Relationship Manager, Key Accounts at Intercom, you’ll play a pivotal role in driving innovation and deepening partnerships with our premier clients. Intercom is a high-growth, product-first company that thrives on speed and innovation—we shipped 183 updates last year alone. With cutting-edge features and new products launching regularly, you’ll have unique opportunities to strengthen client relationships by offering tailored solutions. This role operates at the intersection of strategy, technology, and collaboration, requiring executive presence, cross-functional teamwork, and a passion for tackling complex challenges in a competitive environment.

What will I be doing? 

  • Develop strategic territory plans outlining opportunities for upsell, cross-sell, and expansion to new business units and achieve business goals.
  • Work with current customers to understand their business pains and provide solutions based on our solutions to effectively alleviate them.
  • Strong financial and business acumen with a high degree of comfort engaging with technical leaders internally and externally.
  • Ability to think and work creatively to develop unique joint value propositions and product strategy within Intercom
  • Ability to synthesize complex information into the essential points needed to inform and influence executive decision making. 
  • Superior relationship building and exceptional consultative sales skills with a passion and hunger to win.
  • Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
  • Build relationships with Intercom’s largest customers ensuring revenue growth and customer retention.
  • Carry a team lead mentally and engage in team development and mentoring.

What skills do I need? 

  • 8+ years experience in a closing B2B sales role, including managing existing accounts.
  • 5+ years of SaaS experience strategic selling in the MME segment.
  • Strong sales instincts and track of record hitting and exceeding quota.
  • Exhibits a growth mindset, intellectual curiosity, and ambition.
  • Ability to build and maintain deep client relationships across levels in complex organizations.
  • Comfortable and energized operating and problem-solving in a fast-moving organization.
  • Exceptional written and verbal communicator.
  • Demonstrable history of leadership, with both immediate and cross-functional teammates.

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE salary range for candidates within the Greater Chicago Area is $268,990 - $312,610. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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