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Manager, Sales Operations

San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

We’re looking for an analytical, experienced, and inspiring Sales Operations Manager to lead our AMERPAC Core Sales Operations team within the Revenue Operations department.  Our departmental mission is to empower Intercom’s go-to-market (GTM) teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences.

As Manager, AMERPAC Core Sales Operations, you will be a pivotal strategic partner to our Head of NAMER/LATAM Sales and other regional sales leaders.  This unique opportunity places you at the forefront of data, process optimization, and strategy execution, leading a high-impact team that will directly contribute to our fast-growing sales team achieving ambitious targets.  You’ll champion operational excellence, setting high standards and empowering your team to deliver improved efficiencies for both sellers and Sales leadership.  This is a chance to significantly influence Intercom’s growth trajectory, hone your leadership skills, and work in a dynamic, data-driven environment.  

What will I be doing? 

  • Strategic Collaboration & Stakeholder Management: Act as a trusted advisor and strategic partner to AMERPAC sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and aligning Sales Operations initiatives with regional sales goals.
  • Process Design & Optimization: Develop, implement, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting. Establish clear, efficient intake processes for new sales operations requests, ensuring effective prioritization and execution by your team.
  • Strategic Project Leadership: Lead high-impact sales operations projects from conception to successful execution, leveraging industry best practices in areas such as sales forecasting methodology, territory design, and Salesforce enhancements.
  • Team Leadership: Lead, mentor, and develop a high-performing team of Sales Operations specialists, fostering a culture of high performance, accountability, and continued growth
  • Data Analysis & Insight Generation: Oversee the regular analysis of sales performance data, developing and maintaining robust dashboards and reporting frameworks. Provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.
  • Drive Operational Excellence: Champion a culture of precision and high standards within the team, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team.

What skills do I need? 

  • Bachelor’s Degree
  • 5+ years of experience in Sales Operations, ideally within a high-growth SaaS or AI company.
  • Proven People Leadership: Lead, coach, and develop high-performing teams; foster accountability & growth.
  • Advanced Salesforce Expertise: Reporting, dashboards, data integrity, user administration, etc.
  • Exceptional Analytical & Data Modeling: Expert Excel/Google Sheets; translate complex data into actionable insights.
  • Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented.
  • Exceptional Communication: Clear, concise written/verbal skills; adept at presenting insights to leadership.
  • Strategic Business Acumen: Translate sales strategy into operational plans; proactive problem-solver.

Bonus skills & attributes 

  • Experience with Tableau, Clari, Gong, SQL

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $162,000-$193,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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